About this role
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Work Shift
DayWork Day(s)
Friday, Monday, Thursday, Tuesday, WednesdayShift Start Time
8:00 AMShift End Time
Worker Sub-Type
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Experience
- 5 to 8 years related experience including 3 years of experience in a desktop support or direct support helpdesk position
- 5 years of experience in application delivery services including Hypervisors (VMWare 5.X, 6.X), Windows Operating Systems, Citrix XenApp 6.X, 7.X, Applications, and Patch Management
Preferred Qualifications
- Epic ECSA110, MyChart, MyChart Mobile, and EpicCare-Link, ECSA115
- Associates degree in Software Engineering or Computer Science
- Experience with network administration using Active Directory Group Policy Objects as well as systems administration
- CCAA
- 2+ years of experience in healthcare setting
- Epic ECSA101, 102 and 105
- Epic ECSM
Education
- High school diploma or equivalent
Certification Summary
- Epic ECSA101
- Epic ECSA 102 or Epic ECSA 105
- Microsoft Certified Professional (MCP) certification in a Windows server operating system or Citrix Certified Administrator (CCA)
Knowledge, Skills, and Abilities
- Demonstrate well-developed organizational, written communication and analytical skills
- Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
- Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
Job Responsibilities
- Installs, configures, administers, manages, monitors, troubleshoots, and optimizes Epic ECSA Components: BCA-PC, BCA-Web, Cantu, Care-EveryWhere, Care-Link, ECSA Tools, FIPS, Haiku, HyperSpace, HyperSpace-Web, Interconnect, Kuiper, MyChart, MyChart Mobile, PrintService, Relay, Rover, SOAPProxy, Store-Forward, SystemPulse, and WebBlob.
- Provides application installation and troubleshooting of Citrix XenApp suite of products, such as provisioning server, desktop delivery control, virtual desktop images/target devices.
- Provides extensive troubleshooting in installation and configuration of Windows Operating Systems; Disk Configuration and Installation and Configuration of Active Directory Group Policy; Systems Back-up and Recovery; Windows Performance Tuning and Windows Server troubleshooting.
- Responsible for implementation of Citrix environment GPOs.
- Develops and maintains O&S Standard Operating Procedures for XenApp environment.
- Evaluates hardware and software, including peripheral, output, and related equipment.
- Participates in the development and implementation of Citrix-related operational procedures and standards.
- Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
- Develops and implements testing strategies and document results.
- Troubleshoots and resolves complex problems.
- Maintains current knowledge of relevant hardware and software applications as assigned.
- Manages XenApp desktop image builds and maintenance with proper change management.
- Provides support for Citrix printing.
- Deploys Citrix VM’s as needed.
- Manages, supports, and optimizes desktop management and delivery applications/software.
- Maintains a highly available and disaster recovery configuration including monthly testing.
- Maintains and standardizes Citrix images.
- Patches environments monthly meeting department goals.
- Builds, implements, and supports virtual desktop infrastructures meeting organization standards.
- Monitors Citrix farm resources and take actions as needed.
- Participates in special projects as required.
- Performs other duties and responsibilities as required.
- Keeps current with relevant technologies that apply to their day to day job.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
Job Family
Other facts
About Children's Healthcare of Atlanta
For more than 100 years, Children’s Healthcare of Atlanta has depended on clinical and nonclinical employees to help make kids better today and healthier tomorrow. Consistently ranked as one of the leading pediatric healthcare systems in the country by U.S. News & World Report, Children’s is the only freestanding pediatric healthcare system in Georgia and one of the largest pediatric clinical care providers in the country. We’re also one of Atlanta’s leading employers and have been recognized as one of the nation’s top places to work.
Our System includes:
• 789 licensed beds
• Three hospitals
• Urgent Care Centers
• Marcus Autism Center
• Center for Advanced Pediatrics
• Support Center for nonclinical staff
• More than 14,000 employees, including more than 4,400 nurses and 2,300 physicians representing more than 60 pediatric specialties and programs
Why Children’s?
Here are some of the reasons new graduates and experienced clinicians alike choose Children’s.
• We manage more than 1.1 million patient visits and 44,400 surgical procedures annually.
• We are home to the only Level 1 and one of the only Level 2 pediatric trauma centers in Georgia.
• We take a team approach to care. Our clinicians collaborate with social workers, chaplains, music therapists, therapy dogs and many others to help ensure kids receive comprehensive care.
What you'll do
- The role involves implementing, administering, and optimizing the Microsoft Windows server infrastructure for critical Epic application environments. Responsibilities include troubleshooting, managing Citrix environments, and maintaining high availability and disaster recovery configurations.
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