CG
Customer Service Representative
full-time•Haverford Township, Philadelphia
About this role
The Operations Administrator (Customer Service Representative) is an entry level full time position working 40 hours weekly including days and evenings. The position is responsible for the oversight and coordination of Health Information and Administrative functions throughout Child Guidance Resource Centers (CGRC). The Operations Administrator interfaces with employees, management, and clients. This position travels between the Havertown and SouthWest Philadelphia office locations.
Some responsibilities include:
- Process Internal and External Release of Information (ROI) requests.
- Enter External Referrals into EMR Referral Module.
- Complete Discharge process for paper client records.
- Mail/email clinical discharge summary forms / risk of closure letters, closure letters, engagement letters to client/legal guardian.
- Upload authorization and discharge documentation to managed care organizations (MCO) portals.
- Reception activities including answering incoming & making appointment reminder calls, checking clients in/out for appointments, scheduling appointments, verifying client insurance coverage, maintaining conference room schedules, mail distribution.
- Complete and disseminate reports (ROI's/Access Standards/Productivity/Etc.).
- Maintain tracking spreadsheets specific to job functions.
Schedule: Monday-Friday 9am to 5pm, one evening shift weekly.
Who is CGRC? CGRC is a premier behavioral health provider that embraces our employees as partners in our organization’s strategic plan.
What can CGRC do for you? Do YOU want to be a Change Agent? If so, we want you to be a part of the Child Guidance partnership. Working here means being open to new experiences both as an individual and as part of a team. We offer the opportunity to develop your leadership competencies and career interests on a personal level. Join any of our organizational committees, task forces, or work groups. It is important to us that you enjoy a healthy work-life balance, and we will encourage you to have personal goals that focus on self-care.
At CGRC, you can enjoy a relaxed working environment with flexible work schedules that allow for a healthy work-life balance. We encourage and support career development and there are always opportunities for you to learn and grow within the organization.
We have a competitive compensation package and generous time off and benefits for eligible employees. You and your family can also enjoy discounts and offers through our Tickets at Work Program. CGRC is an eligible employer for the Public Service Loan Forgiveness Program.
APPLY NOW TO JOIN OUR TEAM!
Child Guidance Resource Centers is an Equal Opportunity Employer
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What you'll do
- The Operations Administrator is responsible for overseeing Health Information and Administrative functions at CGRC. Key tasks include processing information requests, managing client records, and performing reception activities.
About Child Guidance Resource
Assess, Treat, Empower...
Child Guidance Resource Centers is a private, non-profit community behavioral healthcare organization with over 60 years of service dedicated to providing quality care and educational services that best meet the needs of children, youth and their families in the Delaware Valley.
Join our Talent Network Today! Keep up to date about open positions at Child Guidance: http://www.jobs.net/jobs/cgrc/en-us/
Ready to join Child Guidance Resource?
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Frequently Asked Questions
What does a Customer Service Representative do at Child Guidance Resource?
As a Customer Service Representative at Child Guidance Resource, you will: the Operations Administrator is responsible for overseeing Health Information and Administrative functions at CGRC. Key tasks include processing information requests, managing client records, and performing reception activities..
Is the Customer Service Representative position at Child Guidance Resource remote?
The Customer Service Representative position at Child Guidance Resource is based in Haverford Township, Pennsylvania, United States and Philadelphia, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Child Guidance Resource?
You can apply for the Customer Service Representative position at Child Guidance Resourcedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.