Billing Ops & Systems Senior Manager (Temp)
TEMPORARY•New York
About this role
About us:
Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.
Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.
Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.
Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.
This is a temporary full-time position running through June 30, 2026.
About the Role:
The Chief’s Billing Operations and Systems Senior Manager will spearhead the transformation and scalability of our billing operations processes. While maintaining the daily billing operations, you will also optimize our billing software and recommend enhancements in current processes and/or new systems. You will work closely with our Sales and Concierge teams to ensure the highest level of member experience, and you will also work closely with our Leadership Team to understand key reporting metrics as it relates to billing and member satisfaction.
The ideal candidate will have experience with high-volume billing in a cloud-based billing system and be able to operate in a fast-growth environment. They will also have experience implementing a new billing system and/or overhauling billing processes. This person is a self-starter who is organized, detail-oriented, collaborative, and a problem solver.
What You’ll Do:
Evaluate our current billing processes and recommend/implement improvements, whether in our current system or by implementing a new billing system
Lead a high-performing team that manages all aspects of day-to-day billing operations, ensuring adherence to policies and procedures while providing outstanding Member experience
Develop and maintain procedural documentation and internal controls within the billing function
Partner cross-functionally with key business stakeholders (including Sales and Member Experience teams) to ensure alignment and support on day-to-day operations as well as strategic initiatives
Lead the development, preparation, and analysis of key performance indicators and operational metrics to provide insight into areas of strength and opportunities for improvement
What You’ve Done and Enjoy Doing:
Experience with high-volume billing operations with preferred experience in the technology / SaaS/membership space
Has led a system implementation of a new billing system
Strong interpersonal and communication skills (both written and verbal) with experience in customer service
An ability to work cross-functionally and collaborate with various teams in the organization
Proven organizational skills, with a high attention to detail, critical thinking skills, and a strong personal commitment to meeting deadlines
Experience with Salesforce and Chargebee is a plus
Passion for the Company’s mission, positioning, and brand -- to empower women in business and spark change from the top
Why You'll Want to Work Here:
Competitive salary and equity
Flexible vacation policy
20 weeks of paid gender neutral parental leave
Full medical, dental, and vision packages, 401(k)
Opportunity to work for a startup focused on driving real change for women in business
Opportunity to create and attend inspiring experiences and events with leaders of the industry
Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.
At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.
The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.
The base salary for this role is: $62.50/hour
Chief participates in the E-Verify Program in certain locations, as required by law.
What you'll do
- The Senior Manager will lead the transformation and scalability of billing operations while maintaining daily operations. They will also optimize billing software and collaborate with various teams to enhance member experience.
About Chief
Chief is a community of ambitious women executives shaping the new era of leadership.
Chief exists to create more possibilities for women’s power.
Today’s leaders face seismic shifts unlike any generation before them. But they don’t have to do it alone. Networking is not just a necessity, it’s a door to unique possibilities. Our members catalyze their ambition with the tools, the network, and the space to do business, create change, and lead on.
We believe that women are as ambitious as ever.
We believe that leadership today is non-linear.
We believe that connections between powerful women unlock possibilities.
We believe that multihyphenate women are rewriting the rules of leadership for the next generation.
Our strength lies in our diversity. Each new perspective grows our collective power.
Chief is the only membership network that combines access to exclusive Clubhouses, world-renowned Guides and Executive Coaches, top-level training from the Wharton School of Business, annual summits, and events at the industry conferences that matter.
Apply today: chief.com/apply
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Frequently Asked Questions
What does a Billing Ops & Systems Senior Manager (Temp) do at Chief?
As a Billing Ops & Systems Senior Manager (Temp) at Chief, you will: the Senior Manager will lead the transformation and scalability of billing operations while maintaining daily operations. They will also optimize billing software and collaborate with various teams to enhance member experience..
Is the Billing Ops & Systems Senior Manager (Temp) position at Chief remote?
The Billing Ops & Systems Senior Manager (Temp) position at Chief is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Billing Ops & Systems Senior Manager (Temp) position at Chief?
You can apply for the Billing Ops & Systems Senior Manager (Temp) position at Chiefdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.