Principal Program Lead, Restaurant Financial Data & Systems Change Management

Overview

Principal Program Leads on the Restaurant Financial Data & Systems team are responsible for leading large, complex projects, systems, and/or programs. To do this, they determine strategy in accordance with company and department vision, establish clear goals, and represent work across cross-functional boundaries. Principal Program Leads must gain and represent broader business perspective into their work, while proactively staying connected with those holding varied perspectives. They make the case for and ensure successful implementation of strategic business changes by casting vision, navigating broad stakeholder groups, prioritizing work, and ensuring the execution of the work within the context of significant department or enterprise initiatives. 

The individual who fills this role will lead the Restaurant HRIS (HR Payroll, Timekeeping, and Scheduling ecosystem) Enablement and Experience strategy and work and be responsible for a strong and healthy deployment and experience strategy for Operators, their Team Members, and Support Center Staff. 

• Deployment: approach for the multi-year changes to the HRIS ecosystem impacting Operator and Team Member experience
• Experience: curation of the Operator journey through the HRIS digital ecosystem including ongoing education, communication, and resources necessary to support daily use and optimization of the ecosystem of tools as well as through additional strategic decisions that influence Operator business impact of the ecosystem

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Responsibilities

Responsibilities include: 

• Establish and implement vision and strategy for Restaurant HRIS deployment and experience needs (e.g., go-to-Restaurant and deployment strategies such as release planning or device procurement strategies, programmatic roadmapping, change management strategy and impact readiness, etc.) 
• Develop, document, and equip Workforce Management and Payroll Program Leads, in partnership with program teams, with strategic messaging to effectively and consistently educate key stakeholders on the HRIS ecosystem
• Influence and shape the Operator engagement and implementation experience strategies and execution approaches of 3rd-party vendors within the ecosystem
• Leverage an advanced level of expertise for overall digital experience and adoption strategy across legacy and 3rd party vendor options 
• Serve as skilled relationship builder with business partners 
• Oversee execution in support of the strategy and roadmap, including large, complex cross-functional projects
• Includes selection and oversight of External Workers and/or day-to-day oversight of Staff, including overseeing execution and distribution of work and prioritization as well as identifying and executing changes needed in External Worker support
• Independently and proactively communicate with, seek input from, and navigate complex tradeoff and prioritization challenges with key stakeholders who may hold divergent perspectives and opinions
• Independently present to and influence broad stakeholder groups across the organization, among Operators and 3rd-party vendors
• Deliver high-stakes, complex messages with cross-functional partners and/or vendors, such as portfolio-wide roadmaps and critical program updates, and develop associated visual aids, slides, and other materials to support the conversation 

Minimum Qualifications

• Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired 
• 6-8 years of experience
• Minimum Qualifications
• Strong interpersonal skills, attention to detail, and project management experience
• Demonstrates preparation, timeliness, and consistency in all forms of communication (verbal, presentations, written, and visual materials) 
• Demonstrates ability to proactively and effectively communicate with stakeholders holding divergent perspectives and opinions
• Demonstrated experience with change management
• Self-starter who sees needs and proactively identifies and completes tasks to meet the needs
• Exhibits a personal desire for excellence and requires minimal supervision
• Ability to adapt to evolving business needs and priorities

Preferred Qualifications

• 9+ years of experience
• PROSCI
• PMP
• Experience leading others in project teams, cross-functional teams, or people leadership
• Relevant experience in project management, business process initiatives, and/or system implementations or initiatives
• Demonstrated experience leading large-scale initiatives, particularly components of large-scale technology implementations
• Relevant experience in HRIS technology (payroll, timekeeping, and/or scheduling) 
• Familiarity with and understanding of the labor environment within the restaurant and/or retail industry

Minimum Years of Experience

Travel Requirements

Required Level of Education

Relocation Assistance Provided