CI
Lead Insights Analyst, Customer & Market Insights
full-time•Atlanta
About this role
Overview
As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging, and experience. The role of Lead Insights Analyst for Customer & Market Insights is integral in informing marketing decisions by linking Customer behavior to business results. This role will be responsible for providing insights that guide intentional growth through Chick-fil-A’s digital experiences. We are looking for someone with a passion for using analytic tools and techniques to drive insights that will influence and power business decisions through effective partnerships with internal stakeholders.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
- Serve as analytic liaison between Customer and Market Insights and internal stakeholders in support of innovation in the Customer digital experience
- Partner with internal stakeholders to provide analytic input and evaluate performance of various business priorities by identify links between Customer behaviors and business results
- Determine methodologies and execute analytical approaches to evaluate business opportunities
- Leverage test & learn techniques to understand the impact of innovation to the business and Customer behaviors
- Communicate actionable insights through visualizations and storytelling
- Manage planned and ad hoc analytic requests and ensure timely delivery of reporting and insights
Minimum Qualifications
- 3+ years of experience
- Bachelor’s degree in a quantitative field such as Finance, Accounting, Mathematics, Statistics, Engineering, Business Analytics, or other similar fields
- Experience partnering well with cross-functional teams, being highly collaborative
- Ability to build strong relationships
- Strong written and verbal communication skills
- Experienced project manager
- Quick and versatile learner
- Strong analytical skills in hypothesis generation and data identification
- Advanced Excel skills
- Experience with database queries or programming languages (SQL, Python, or R)
- Experience with data visualization (Tableau)
- Experience with common UX analytics tools
- Ability to convey insights that are clear, compelling, and concise
Preferred Qualifications
- 4+ years of experience
- Master's degree in a quantitative field
- UX experience
Minimum Years of Experience
3Travel Requirements
10%Required Level of Education
Bachelor's DegreePreferred Level of Education
Master's DegreeMajor/Concentration
Finance, Accounting, Mathematics, Statistics, Engineering, Business Analytics, or other similar fieldsRelocation Assistance Provided
NoWhat you'll do
- The Lead Insights Analyst will serve as an analytic liaison between Customer and Market Insights and internal stakeholders, providing insights to guide growth through digital experiences. Responsibilities include evaluating business opportunities and communicating actionable insights through visualizations.
About Chick-fil-A, Inc.
Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, known for its freshly-prepared food, signature hospitality and unique franchise model. More than 200,000 Team Members are employed by independent Owner-Operators in more than 3,000 restaurants across the United States, Canada, and Puerto Rico. Chick-fil-A Owner-Operators live and work in the communities their restaurants serve, each supporting local efforts to address hunger, education, and making a positive impact. For their Team Members, Chick-fil-A Operators are committed to providing a welcoming and supportive culture, personal and professional growth opportunities, and the flexibility to thrive inside and outside of work. Chick-fil-A, Inc. is a family-owned and privately held company that was founded in 1967 by S. Truett Cathy.
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Frequently Asked Questions
What does a Lead Insights Analyst, Customer & Market Insights do at Chick-fil-A, Inc.?
As a Lead Insights Analyst, Customer & Market Insights at Chick-fil-A, Inc., you will: the Lead Insights Analyst will serve as an analytic liaison between Customer and Market Insights and internal stakeholders, providing insights to guide growth through digital experiences. Responsibilities include evaluating business opportunities and communicating actionable insights through visualizations..
Is the Lead Insights Analyst, Customer & Market Insights position at Chick-fil-A, Inc. remote?
The Lead Insights Analyst, Customer & Market Insights position at Chick-fil-A, Inc. is based in Atlanta, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Lead Insights Analyst, Customer & Market Insights position at Chick-fil-A, Inc.?
You can apply for the Lead Insights Analyst, Customer & Market Insights position at Chick-fil-A, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.