About this role
Total Number of Openings
5About the position:
The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches.
Key responsibilities:
• Provide technical support and troubleshooting for internally developed software applications and vendor software packages.
• Monitor system performance and ensure the availability and reliability of software applications.
• Collaborate with development teams to resolve software issues and implement updates or patches.
• Manage software installations, configurations, and upgrades.
• Document support processes, procedures, and troubleshooting steps.
• Assist in the evaluation and selection of new software solutions to meet business needs.
• Conduct training sessions for end-users to ensure effective use of software applications.
• Maintain strong relationships with software vendors to ensure timely support and updates.
• Participate in the development and implementation of IT policies and procedures.
• Stay current with industry trends and emerging technologies to provide innovative support solutions.
Required Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
* 2-5 years of experience
• At least 2 years of proven experience as an IT System Support Analyst or similar role.
• Skilled in supporting internally developed software
• Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment.
• Skilled in troubleshooting and resolving software issues.
• Skilled in database management and query languages (e.g., SQL).
• Experience implementing cybersecurity best practices in application support.
• Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT)
• Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.
• Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
• Excellent communication and interpersonal skills, as well as being customer service-oriented
Preferred Qualifications:
• Experience with ITIL or other IT service management frameworks.
• Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.
• Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
• Familiarity with low code platforms (e.g., Power Platform)
Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm.
Chevron participates in E-Verify in certain locations as required by law.
Other facts
About Chevron
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year, 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
What you'll do
- The IT System Support Analyst provides technical support and troubleshooting for software applications, managing configurations, testing, and deployment. The role involves collaboration with cross-functional teams to resolve issues and implement updates.
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