Supervises, leads, directs, evaluates, and trains staff at the Cherokee Nation Health Clinics.  The Supervisor, Patient Access will be responsible for directing and overseeing operations of registration activities for multiple patient types and multiple shifts of employees within the Patient Access department.  Areas of responsibility include Patient Access Representatives and Patient Benefit Coordinators.  These responsibilities include appointment scheduling, patient registration, pre-registration, verification, financial counseling, admissions and registration, data entry, Resource Patient Management System, and managing patient representative complaints or issues that arise.  Assist the manager in overall direction and control of the registration functions, operations, and personnel.  Responsible for ensuring standards for quality and productivity are met.  Works closely with the Business Office to coordinate activities such as insurance verification and pre-certification of admission, collections at or before admission, and patient billing inquiries.  Adheres to and supports the policies, procedures, and standards of Health Care.  Supervises various personnel functions including recruitment, schedules, coaching, and discipline.

EDUCATIONAL REQUIREMENT

Bachelor's degree from a four (4) year college or; or six (6) years of related experience and/or training; or equivalent combination of education and experience.

EXPERIENCE REQUIREMENT

An additional two (2) years of experience in a related field is required.

COMPUTER SKILLS

An individual should know Database, Internet, Order Processing systems, Spreadsheet, and Word Processing software.

CERTIFICATES, LICENSES, REGISTRATIONS 

Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.

OTHER QUALIFICATIONS

The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, and talk or hear.  The employee is frequently required to sit and reach with hands and arms.  The employee is occasionally required to climb or balance and taste or smell.  The employee must frequently lift and/or move up to ten (10) pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee may occasionally be exposed to wet or humid conditions (non-weather), outdoor weather conditions, or the risk of radiation.  The noise level in the work environment is usually moderate.