Summary
About this role
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling, general inquiries and other patient service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards, meeting goals and metrics, while delivering VIP level customer service.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
- Responds to patient inquiries based on the ChenMed core model for care.
- Escalates issues/concerns as appropriate.
- Makes appropriate and timely decisions according to department standards, procedures and policies.
- Documents interactions using web-based technology.
- Maintains business relationship by providing prompt and accurate service to promote loyalty.
- Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
- Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Competent-level business acuity
- Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
- Exceptional verbal communication skills including active listening
- Excellent organizational and multi-tasking skills
- Passion for serving others, particularly seniors, with initiative-taking solutions
- Ability to successfully operate in a demanding environment
- Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
- Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
- Spoken and written fluency in English; bilingual a plus
- Clear speaking voice that is easily understood in a telephonic setting.
EDUCATION AND EXPERIENCE CRITERIA:
- High school diploma or GED equivalent required
- A minimum of 1 year of customer service experience required in a call center or similar environment.
- Minimum of 1 year experience working in a fast-paced medical or healthcare setting.
- Experience with web-based customer relationship management systems
- Ability to work towards goals and meet metrics and KPIs set by leadership
PAY RANGE:
$17.0 - $24.26 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
Other facts
About ChenMed
We’re on a mission.
To change lives. And to change healthcare.
ChenMed serves underserved – moderate-to-low-income seniors with complex chronic diseases. Our high-touch, VIP, preventive primary care works. For our patients. And our team members.
Unlike typical primary care providers, we have a much lower doctor-patient ratio which allows us to spend more time with our patients, getting to know them and their concerns so we can better serve them. Practicing medicine, the way it was meant to be practiced. We are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center.
With 100+ centers in 15 states, our privately held, physician-led company is featured in Fortune’s 2020 “Change The World” list, listed as a “Great Places To Work” 2022, 2023, and listed as one of Newsweek's "Most Loved Places to Work" for 2021 and 2022. We offer competitive compensation/benefits, a great mission-driven culture and so much more.
What you'll do
- The Service Team Coordinator handles inbound customer service calls related to patient scheduling and inquiries. They are responsible for providing excellent customer service and supporting better patient health.
Ready to join ChenMed?
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