About this role
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Patient Continuity and Needs Advocate (PCNA) is responsible for supporting eligible patients and their families receive Medicaid and Federal resources that are adherent to State and Federal Policies.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Supports Medicaid enrollment; collects demographic documentation and financial data and initiates follow-up procedures when necessary.
- Identifies and shares, with patient and/or family member(s), opportunities to maximize medical benefits and, when necessary, arranges follow-up appointments to ensure appropriate guidance to health services and application timelines.
- Utilizes an Electronic Medical Records (EMR) system to gather and store patient information, respond to questions on behalf of the patient and appropriately and timely document patient issues and resolutions. Maintains assigned work queue of patient accounts.
- Completes relevant patient documentation in compliance with all regulatory agencies, including HIPAA.
- Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Fundamental knowledge and understanding of local, state and federal healthcare benefit services and plans
- Ability to build and maintain exceptional customer service relationships with healthcare services agencies, patients, providers and peers
- Dependable and time conscience
- Flexibility, agility, self-starter, comfortable with frequent changes and innovations
- Competent level business acuity
- In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
- Understanding of member attribution, eligibility and the disenrollment process
- Demonstrated skill in customer service and service recovery
- Knowledge of and experience in working with insurance brokers or agents preferred
- Detail-oriented with proficiency in Salesforce
- Strong written and verbal communication skills
- Positive attitude and the ability to build trust with internal and external partners
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Spoken and written fluency in English
PAY RANGE:
$20.2 - $28.83 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
Other facts
About ChenMed
We’re on a mission.
To change lives. And to change healthcare.
ChenMed serves underserved – moderate-to-low-income seniors with complex chronic diseases. Our high-touch, VIP, preventive primary care works. For our patients. And our team members.
Unlike typical primary care providers, we have a much lower doctor-patient ratio which allows us to spend more time with our patients, getting to know them and their concerns so we can better serve them. Practicing medicine, the way it was meant to be practiced. We are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center.
With 100+ centers in 15 states, our privately held, physician-led company is featured in Fortune’s 2020 “Change The World” list, listed as a “Great Places To Work” 2022, 2023, and listed as one of Newsweek's "Most Loved Places to Work" for 2021 and 2022. We offer competitive compensation/benefits, a great mission-driven culture and so much more.
What you'll do
- The Patient Continuity and Needs Advocate supports eligible patients in enrolling for Medicaid and accessing Federal resources in compliance with policies. This involves collecting necessary documentation, identifying benefit maximization opportunities, and arranging follow-up appointments as needed.
Ready to join ChenMed?
Take the next step in your career journey