We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The IT Process Analyst is responsible for performing broad range tasks and activities in support of the technology (functional) process including expectations management for stakeholders and relationship building with all collaborators. The incumbent in this role, drawing from knowledge of and experience in organizational behavior and functional process methodologies, works with the IT Teams and stakeholders to efficiently and effectively execute functional tasks according to priority, context and resource definitions and constraints, including the analysis, management, monitoring, and reporting of their progress to completion.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Supports the execution of a specific IT process (i.e. Vendor Management, Asset Management, Telecommunications, Business Applications, etc.) in response to business needs and requests.
• Identifies business trends utilizing real data, compiles analysis reports that are delivered to developers and then follows-up on all results.
• Determines and documents user requirements for business processes and abides by those requirements for future projects.
• Analyzes, documents and maintains procedures, activities, tracking and reporting related to the execution of the process.
• Collaborates with business and IT stakeholders to identify, analyze, understand and prioritize functional activities by business value and urgency.
• Examines and supports handling ambiguity in all aspects of work, including business direction and strategy, to enable the synthesis of disparate observations and data, creating conclusions and recommendations and successfully supporting project teams through change.
• Communicates verbally and in written forms (formal and informal), between business stakeholders and IT staff related to specific initiatives or functions.
• Supports communications, meetings, and other collaborations as appropriate to effectively perform work and to understand, resolve, and/or mitigate risks, obstacles, and conflicts in the performance of functional activities.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Fundamental knowledge of backlog management and team collaboration tools, ERP systems, and request management software
• Solid communication skills to effectively articulate, demonstrate, and support the delivery of appropriate levels of messaging and decision-support information with appropriate audiences, including IT leaders, and in all forms (e.g., written, verbal, and the creation and delivery of presentations)
• High level of conceptualization, analytics, logic, and reasoning skills
• Able to perform with autonomy, requiring little or no supervision; occasional guidance from IT and team leadership
• Ability to operate a computer in a Windows environment utilizing SaaS applications, A/V conferencing, and spreadsheet, presentation, diagramming, and word documentation software
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or equivalent required
• Bachelor degree in Computer Science, Information Technology or a related IT field preferred
• A minimum of 2 years of related experience in an IT technical process role
• Experience in the analysis, documentation and maintenance of procedures, activities, tracking and reporting related to the execution of the process

PAY RANGE:

$70,396 - $100,565 Salary

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

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