Customer Service Representative / Dispatcher
full-time•Addison
About this role
Description
Job Summary:
If you have previous dispatching experience, this is a plus!
Provide high-level of support and expertise to ensure client requests are handled properly from job creation to completion. This will be accomplished by being an expert in the following areas (a) Communication with clients, (b) Communication with vendors, and Dispatching/Sourcing 3rd party vendors. This role will be conducting business by means of answering inbound/outbound phone calls from clients and vendors, answering email and/or SMS, and communicating with teammates. This role will develop business relationships with clients, vendors, and adjoining departments by managing requests, as well as performing clerical functions. Additional responsibilities and duties are listed below.
Schedules:
Various schedules applicable.
Responsibilities:
· Responsible for managing and maintaining job requests that were submitted by new and existing clients.
· Must be readily available to respond, address and/or resolve any issues or requests that may arise
· Will be responsible for making sure that all clients are properly communicated to in a timely manner
· Ability to execute clear definition of customer order-based activities, deliverables, and outcomes
· Must be able to multi-task via email, phone, SMS, or other channels of communication with clients
· Must be able to identify customer issues with a high level of resolution while being able to hold confidential and sensitive information within the department
· Ability to work in a team environment
· Ability to meet daily service level objectives and goals
· Additional duties as assigned
Client & Vendor Communications
· Communicate with clients and vendors via email, phone, and/or text line
· Create all new inbound jobs via email, phone, and/or text line
· Update internal tracking systems with job photos, notes, as well as hauler payments and other required docs
· Inform clients of all delays, completions, and cancellations regarding service request
· Research, onboard, and assign new vendors as needed
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Requirements
Job Requirements (Knowledge, Skill, and Education/Experience):
· Intermediate Knowledge of Microsoft Office applications (outlook/word/excel) and the ability to navigate web-based and text programs
· One year of clerical, customer service, or data entry experience
· College Degree or Equivalent Preferred
Job Type: Full-time
Expected hours: 40 per week
What you'll do
- The Customer Service Representative / Dispatcher is responsible for managing job requests from clients and ensuring timely communication regarding any issues or requests. This role involves multi-tasking across various communication channels and maintaining relationships with clients and vendors.
About CheckSammy Inc.
CheckSammy is an end-to-end technology platform for landfill diversion and facilities services, built to deliver scale, convenience, transparency and measurable outcomes.
Powered by data and analytics, CheckSammy operates a nationwide, asset-light marketplace of on-demand services that enable advanced sustainability logistics solutions at scale. Every material stream and service instance is tracked in real-time, providing auditable, verified data to quantify diversion, benchmark performance and track progress against sustainability and carbon goals.
At the core of the CheckSammy platform are ZeroPoint Facilities, our proprietary sustainability logistics hubs. ZeroPoint technology combines software, data intelligence, and physical infrastructure to facilitate the sorting, aggregation and disposition of complex material streams across a distributed network of recycling and end-of-life partners.
Through ZeroPoint, CheckSammy enables enterprise-grade recovery of post-consumer returned goods, e-waste, and excess materials such as metals, plastics, carboard, crates and other hard-to-recycle materials – at scale, with full traceability. ZeroPoint generates real-time diversion and carbon insights on every load, turning operational activity into actionable sustainability intelligence and tangible carbon credits.
The CheckSammy platform also enables nationwide, on-demand Facility Services such as bulk waste removal, power washing, commercial cleaning, plumbing, HVAC, electrical or handyman services to ensure seamless operations for companies with dozens, hundreds or even thousands of locations.
CheckSammy unlocks a more sustainable future through a seamless, tech-enabled approach to environmental services and related infrastructure support—combining operational execution with data you can trust.
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Frequently Asked Questions
What does a Customer Service Representative / Dispatcher do at CheckSammy Inc.?
As a Customer Service Representative / Dispatcher at CheckSammy Inc., you will: the Customer Service Representative / Dispatcher is responsible for managing job requests from clients and ensuring timely communication regarding any issues or requests. This role involves multi-tasking across various communication channels and maintaining relationships with clients and vendors..
Is the Customer Service Representative / Dispatcher position at CheckSammy Inc. remote?
The Customer Service Representative / Dispatcher position at CheckSammy Inc. is based in Addison, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative / Dispatcher position at CheckSammy Inc.?
You can apply for the Customer Service Representative / Dispatcher position at CheckSammy Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.