IT Representative I

Job DetailsJob Location: Goodwill Headquarters - Chattanooga, TN 37416Position Type: Full-timeSalary Range: $20.80 - $20.80 HourlyWho is Goodwill Industries of the Greater Chattanooga Area? Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity!  With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all. Individuals with barriers to employment get help securing meaningful jobs. Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills. Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community. How do we accomplish our mission?  We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience. Why should you join Chattanooga Goodwill? Friendly work environment with co-workers who appreciate working with each other. Employee discount. 401K and Roth retirement plans with matching contribution after eligibility. Skills and development opportunities. For Full-time employees: Dental and vision insurance - Company Paid for employee. Basic life insurance – 1.5 times salary, Company Paid for employee. Primary Care through TextCare- Company Paid for household. Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft Medical Insurance and Health Savings Account Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year What will an Information Technology Support Representative do? The Information Technology Support Representative I performs computer operator functions and will answer questions in support of Goodwill's information technology systems. JOB FUNCTIONS Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles. Maintain agency, employee, and participants confidentiality. Violation of any privacy may cause termination. Assists with the maintenance and administration of the telephone system and phones. Assists in supporting corporate applications, servers, and end user desktops and laptops. Assists users by answering questions and providing support promptly. Records data required to analyze problems and track them to the final solution. Help with basic troubleshooting, backup, and archive files and emails. Support both existing and new users in technology solutions, both hardware, software, and support. Assist in setting up and maintaining system monitoring tools to identify potential technical issues, performance irregularities, and security concerns. As/if directed, implement and oversee backup, recovery, and performance optimization strategies. Assists in the installation and maintenance of camera systems. Participates in after-hours on call rotation, supporting POS, computers, and peripherals at Goodwill locations. Helps Maintain equipment assignments by recording/reporting all equipment moves/changes as necessary. Regular attendance is an essential function. May require travel to company locations. Perform other duties as assigned. KEY KNOWLEDGE AND EXPERIENCE Associate or bachelor’s degree is preferred. Minimum of a high school diploma plus two years of similar or related experience required. Hands-on experience within a domain network, Azure AD, MS Intune, Azure AI, and CoPilot are helpful. Familiarity with developing and deploying AI-driven solutions to optimize business operations. Familiarity with Integrating AI capabilities with existing business systems, ensuring seamless functionality. Stay updated on AI and cloud advancements, recommending relevant innovations. Strong understanding of data security, compliance, and governance best practices. Experience with Microsoft software. Excellent computer skills, including Outlook, Word, PowerPoint, and Excel in a Microsoft Windows environment. Be familiar with remote support and be able to walk end users verbally through troubleshooting steps for many scenarios. Excellent organizational skills and attention to detail. Effective oral and written communication skills are key in this position. Driver license for 3 years. Valid driver’s license and car insurance verification are required. Must pass MVR check and maintain a good driving record.  DIRECT REPORTS None PERFORMANCE MEASUREMENT Successful development and implementation of objectives, continuous growth in services provided. Appropriate interaction with staff, management, clients, and volunteers. Accomplishment of job functions in an effective and timely manner. Proficiency in oral and written communication. Effectiveness in establishing priorities and working on multiple assignments and concurrent projects. Exercise good judgment in the absence of specific guidelines. Demonstrated ability to meet demanding and changing deadlines despite interruptions. Assist in achieving departmental budgeted expense goals. Demonstrate ability to thoroughly analyze problems. Adherence to and enforcement of company policies and procedures. How do we do this? We value and respect the inherent dignity and worth of people. We value truth, set high standards, and keep our promises. Continuous Improvement. Teamwork. We respect open and honest communication. We value a culture of innovation, learning, and development through social enterprise. We honor the resources entrusted to us with responsibility and care. We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees. We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.   Qualifications