Overview

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Join Our Clinical and Prescription Administration Team at Change Grow Live in Manchester

CGL Manchester is an integrated drug and alcohol service providing a range of interventions and treatment options for people experiencing problems with substance misuse, regardless of substance or age. We have an exciting opportunity for a committed individual to join our administration team.

Exciting Opportunity: Administration Team Leader.

Are you an experienced administrator who enjoys leading a team? We have an exciting opportunity for a motivated, dynamic, and results-driven individual to lead our well-established clinical and prescrption administration team. We are looking for someone capable and proactive in leading and coordinating an integral part of our service.

As the Administration Team Leader at Change Grow Live Manchester, you will play a pivotal role in ensuring the prescription and clinical administration duties are operating effectively and are contributing to the aims and objectives of delivering a quality service.

We are looking for someone with strong leadership skills, experience in managing large office systems and teams, and a proactive, solutions-focused mindset. You’ll have the confidence and skill to develop and embed robust admin processes, support staff development, and continuously improve systems to meet service needs.

Location: Manchester Hours: Full Time 37.5 per weekFull Time Salary Range: £35,220.59 - £37,184.91 (based on full time working hours pro rata for part time)

Contract Type: Fixed Term Contract until end of March 2027

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

The post holder will report directly to the Quality & Governance Lead, depending on the structure of the service.

About the role:

• Leading the Administrators to provide administrative support across the service, in particular ensuring that our prescription processes are managed effectively for both service users and staff.
• Liaising closely with pharmacies across the Manchester area.
• Ensuring all information in relation to prescription generation is accurately updated on our databases and will provide administrative assistance to the wider staff team.
• Providing line management support to a team of administrators, including regular supervision, performance management and attendance management.
• Ensuring the service is compliant with local and national requirements by working within relevant policies and pathways and monitoring and auditing this.
• Working with the Leadership Team and CGL national teams to develop and maintain systems for data collection, information, monitoring, and storage.
• Ensuring data is available for data reporting requirements.
• Reviewing and investigating allocated incidents.

About You:

• You thrive in a multi-disciplinary team environment.
• You have a genuine passion for delivering recovery-focused services.
• You can inspire, lead, and develop your team.
• You have excellent verbal and written communication skills and are proficient in MS Office applications (Word, Excel, Outlook).
• Experience in change management, staff engagement, and service improvement.
• Understanding of how data and performance information to plan, manage capacity, and uphold service quality
• A good understanding of the systems and frameworks in place to support effective prescription management.

What we offer:

• 25 days holiday (+ bank holidays), increasing annually for first five years.
• Paid ‘Wellness’ hour each week, access to a ‘Wellness’ hub, and Employee Assist Programme.
• Contributory pension scheme.
• Discounts for shopping, cinema, holidays, and more, through the blue light application.
• Join a friendly and supportive team.
• Opportunities for training, education, career growth, and progression.
• Refer A Friend Scheme.         

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

ILW / OLW /Fringe

Interview Date

Closing Date

If you have any questions on this opportunity that you would like to talk through please contact us using the below details: