About this role
CONTEXT & ENVIRONMENT:
Reporting to the Client Experience Manager, you will contribute to the efficient client management and organization within our Mall of Emirates Fashion boutique while being the first point of contact to our clients and offering the highest level of service at all times.
KEY PARTNERS:
Fashion Advisors, the wider Client Experience team and Boutique Management
IN THIS METIER, YOU ARE ENERGISED BY:
1. Client Experience
- Create a luxurious experience for every client entering our boutique in line with Chanel’s exceptional services.
- Ensure customers are welcomed in the required manner in order to create strong relationships with them and encourage brand loyalty.
- Ensuring that each client is assigned to a Fashion Advisor once they enter the Boutique who will then assist them with their journey.
2. Queue Management
- Advise, guide and help clients who are waiting to enter the boutique.
- Ensure that the queue management tool is used correctly and efficiently.
- Explain to our clients the philosophy behind our queuing system.
- Recognising VIP clients and informing the Boutique Management team.
3. Boutique Operation:
- Ensure that grooming standards are in line with Chanel image guidelines.
- Work effectively and efficiently with colleagues and management.
COMPETENCIES
- Previous experience in a Luxury environment with a strong service mindset.
- Passionate about Fashion with strong interpersonal, communication and relationship building skills.
- Strong English and Russian communications skills are a must.
HOW YOU CREATE AN IMPACT:
Your role is key to keeping the boutique running seamlessly and ensuring the team can deliver Chanel’s signature luxury experience at every turn.
By managing client flow, collaborating closely with Fashion Advisors, and upholding boutique standards, it creates an environment where every detail contributes to an outstanding client experience.
Beyond the day-to-day, this role amplifies the client experience by fostering teamwork, precision, and attention to detail.
WHAT CHANEL CAN OFFER YOU:
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Other facts
About CHANEL
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
What you'll do
- The Host/Hostess will be the first point of contact for clients, ensuring a luxurious experience and managing client flow within the boutique. They will also assist in queue management and uphold boutique standards.
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