About this role
CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Deputy Boutique Manager acts as a strategic partner to the Retail Director.
With a creative and constructive mindset, he/she acts as an engaging and inspiring force in driving the business as a whole, guaranteeing the CHANEL Brand image and ensuring the deployment of the Chanel strategy in the boutique.
Combining courageous leadership, ownership and a strong results orientation and business acumen, the Deputy Boutique Manager develops the individual’s potential, excellence of the customer experience of his/her team and paves the way for success of the boutique on quantitative and qualitative levers.
Your main responsibilities are:
Manage a team of Sales Advisors:
Ensures the teams proper understanding and deployment of the House's strategy.
Effective management of Sales Advisors and Supervisor and ensures efficient collaboration and synergies within his/her team
Conveys trust in his/her team members and maximizes the potential of the team by defining development and growth opportunities.
Coaches and mentors his/her team to reach their full potential through prompt feedback and regular performance reviews on results and competencies.
Set and communicate clear expectations for the team by defining both individual and boutique objectives while promoting team ownership and accountability.
Strategic partner to Retail Director
Acting as a strategic leader on key projects and strategy implementation
Acting as key decision maker and significant contributor to projects
Taking ownership of key strategic projects
Building relationships within the retail community to enrich competitor insight and communicate with Boutique Manager key information
Ensures his/her position as exemplary representative of the brand at all times, embodying the image of the brand
Prioritizes long term vision over short term gains
Uses Chanel Brand Image as a filter in decision making
Driving the business and ensure the ultimate client experience
Ensure excellency in terms of client experience and services, working closely with Retail Director, L&D and After Sales Managers to create and implement effective action plans to enhance our services and remain the Ultimate house of luxury.
through coaching, feedback, and support.
Monitor business indicators on WFJ in collaboration with Retail Director and High-End Business Manager and work closely with all Team Members to create and implement effective business action plans to achieve goals on all product categories
Analyze KPI’s, possess a 360 view of business activity and implement business strategies accordingly
You will bring:
Natural leadership and strong managerial skills
Strategic mindset
Ability to unite and with excellent interpersonal skills
Results oriented mindset and strong business analytical skills
Curiosity and innovation
Intercultural openness
Emotional and situational intelligence
Ability to step back and take a global 360 view before taking a decision
Sensitivity to the WFJ environment and its products
You are energised by:
High End Jewelry and Watches
Entrepreneurial spirit, strategic mindset
Position is based in our Watches and Fine Jewellery Boutique, Dubai Mall.
Other facts
About CHANEL
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
What you'll do
- The Deputy Boutique Manager manages a team of Sales Advisors, ensuring they understand and implement the House's strategy while maximizing their potential. They act as a strategic partner to the Retail Director, driving business success and enhancing the client experience.
Ready to join CHANEL?
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