About this role
As a part of the Fashion Regional Marketing team, you will report to the Client Engagement manager and will focus on client intelligence, communication, and services.
In this role you will work with the markets of the region (Switzerland, Latin America & India) on multiple topics gaining a valuable experience on client data analysis, project coordination, and contribute to the overall success of our regional organization.
Responsibilities
Client Intelligence:
Utilise tools and platforms to gather and analyse clients data.
Update monthly CRM KPIs
Participate in the creation of the training pack for our clienteling tool.
Interact with markets of the region, providing key insights about their clients.
Interact with IT and Digital department to support cross-department projects.
Client Communication:
Coordinate 1-to-many communication and liaise between the global team and regional digital team.
Share digital communication tools with markets within the region (1-to-1 communication).
Coordinate and follow-up the orders of printed communication tools and clients gifts.
Collect market feedback and share them with regional and global team.
Update and nurture the monthly marketing newsletter, to be shared with the markets of the region.
Analyse clients communication campaigns results.
Clients services :
Ensure global services guideline are well shared within the region.
Coordinate the Mystery shopping waves and their results with an external agency as well as local team.
Collaborate with European team in the coordination of Chanel Customer Service.
Ensure that the information of the regional boutique pages are updated.
Qualifications:
Currently enrolled in a Master Degree program (Engineering, Business School, Specialised Master), you have a successful first international experience.
With an analytical mindset and at ease with database and data crunching, you are willing to contribute to Regional Client Data analysis.
Detailed oriented and with excellent organisational abilities, you are willing to work on the set-up of new procedures and tools.
With strong communication and interpersonal skills, you appreciate to work in a multicultural team and are interested in discovering the world of Fashion and Luxury
Fluent in English, other languages are a plus.
Proficiency in Microsoft Office Suite, Adobe and BI is a plus.
Job Conditions:
An internship agreement is mandatory for this position and must meet the following conditions:
The internship must be part of your study program.
The internship must be required for the completion of your degree.
The internship must be validated by the award of academic credits.
Job Information:
Contract: Full-time internship (100%) and in-person
Start date: June 29, 2026
Duration: 6 months
Working days: 5 days a week, Monday to Friday
Location: Geneva
Fluent in French and English
A plus: Spanish, Portuguese
Other facts
About CHANEL
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
What you'll do
- The intern will focus on client intelligence, communication, and services, working with regional markets on client data analysis and project coordination. Responsibilities include gathering and analyzing client data, coordinating communication, and ensuring client services guidelines are shared within the region.
Ready to join CHANEL?
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