Summary
About this role
Work in a place where your team values YOU.
Retail Technology Architect
Reports To: IT Customer Solutions Director
Location: Remote / Hybrid / Troy, MI
SUMMARY:
Champion Retail Homes is seeking a skilled Retail Technology Architect to bridge business stakeholders and technical teams. This role emphasizes gathering and documenting business requirements, with strong expertise in CRM systems (particularly Salesforce) and solid technical knowledge. You will support a major integration project connecting Oracle ERP, Salesforce CRM, and custom applications by engaging stakeholders, documenting processes, and translating requirements into clear work items in Azure DevOps.
Key Responsibilities:
- Partner with stakeholders in retail management, retail marketing, finance and IT to capture and document business needs and current processes.
- Key deliverables include project intake agreements, facilitation discovery sessions, documentation of detailed process maps, screen flow mockups, report mockups, use cases, and test scripts.
- Convert business requirements into well-defined work items (features, user stories, tasks) in Azure DevOps, including acceptance criteria.
- Collaborate on backlog prioritization towards efficient feature delivery and stakeholder timeframes.
- Collaborate with stakeholders and developers to test new features and provide feedback on feature adoption.
- Support project manager by providing status updates and helping track open decisions, risks, and tasks.
Qualifications:
- Education: Bachelor's degree in computer science, software development, software engineering, or similar field.
- Functional expertise in Salesforce CRM configuration, integration, best practices.
- Working knowledge of ERP systems (e.g., Oracle), .NET applications, APIs, and system integrations.
- Proficiency in business analysis methods, process documentation, and Agile practices.
- Strong communication and facilitation skills to collaborate effectively with team.
- Retail domain knowledge, inventory and lead management, and retail sales processes.
- Experience using Azure DevOps or similar (JIRA, GitHub) for backlog management, boards, and work item tracking.
- Experience in SOX/audit-controlled environments and working with PII.
WHAT DO WE OFFER?
- 401k Plan with Company Match
- Paid vacation
- Paid holidays
- Medical, Dental, Vision, and Life Insurance
EEO STATEMENT
Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program
Background check and Drug Screen are required
Other facts
About Champion Homes
Champion Homes, Inc., is one of the largest publicly traded homebuilders in North America, offering buyers A Smarter Way Home™ through high-quality manufacturing, a wide selection of cost-effective models, and a streamlined purchase process.
Founded in 1953, Champion Homes began as a single facility in Dryden, Michigan. The company has built more than three million homes since then. Champion Homes builds manufactured homes, modular homes, accessory dwelling units, park model RVs, and cabins.
Headquartered in Troy, Michigan, Champion Homes has more than 9,000 employees. The company has an expansive footprint with 46 manufacturing facilities across the United States and Canada and 82 factory-direct retail locations. Its homes are distributed across a wide network of more than 1,000 independent retailers. The family of Champion Homes Brands, a portfolio of 24 quality-focused brands, operates in the factory-built home manufacturing, retail, turn-key construction, transport, and financial services sectors.
Join us as we manufacture beautiful and innovative homes for thoughtful homebuyers who want affordability, value, and quality in a home of their own.
What you'll do
- The Retail Technology Architect will partner with stakeholders to capture and document business needs and processes. Key deliverables include project intake agreements, detailed process maps, and well-defined work items in Azure DevOps.
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