Microwave Technical Support Engineer - Telecom
full-time•Bengaluru
About this role
What about us:
Ceragon Networks (https://www.ceragon.com/about-ceragon/) is a company that develops innovative equipment used in wireless data transmission among other software and service solutions. Our systems are based on microwave technology and serve as a cost-effective alternative to fiber optics.
By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.
The Technical Support Engineer will have the following responsibilities:
- Follow support process/cases through CRM system.
- Work in a fully equipped lab environment to reproduce field issues and for self-training.
- Analyze and debug system performance from collected data to identify point of failure.
- Act proactively to prevent issues from happening by providing suggestions and advice to customer.
- Support Ceragon engineers in the regions
- Handle most complex and difficult cases and deliver the solutions to customers.
- Follow up product development/changes with close cooperation with Tier-3 expert team.
- Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements
- Document resolutions for reported issues for further training purposes through creating knowledge items
By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide.
Requirements
The ideal candidate has the following:
Must:
- Electronic/Communication/Computer engineer (BA/BSc)
- Proven experience with planning, engineering and advanced troubleshooting of Microwave/transmission networks (Operations experience)
- Strong Ethernet/IP/networking knowledge
- Understanding packet switch network resiliency protocols, xSTP, G8032.
- Strong SDH/PDH knowledge
- Understanding of synchronization principles and standards
- Multivendor telecom experience, NOC or operations
- Understanding radio link planning principles
- Experience with SNMP based NMS platform
- 2-3 years of experience with interfacing customers (support, presales)
- English – Fluent (read + Write + Speak)
- Excellent communication skills
- Ready to work in shifts
Advantage:
- Proven knowledge and experience with:
- CCNP or equivalent level knowledge, MEF-CECP
- Willingness to work for flexible time zone coverage (Morning/Afternoon)
- Open for on-call availability
We are looking for real team player with excellent communication skills, who is well organized, systematic and analytical.
Person should be capable for self-learning and working in a challenging and changing environment as well as be able to make decisions under pressure by analyzing inputs.
What you'll do
- The Technical Support Engineer will analyze and debug system performance, handle complex cases, and provide proactive support to customers. They will also document resolutions for training purposes and work closely with Ceragon engineers.
About Ceragon
Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions. Our customers include service providers, public safety organizations, government agencies and utility companies, which use our solutions to deliver 5G & 4G broadband wireless connectivity, mission-critical multimedia services, stabilized communications, and other applications at high reliability and speed.
Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. It enables increased productivity, as well as simple and quick network modernization, positioning Ceragon as a leading solutions provider for the 5G era. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers.
Our solutions are deployed by more than 600 service providers, as well as more than 1600 private network owners, in more than 130 countries. For more information please visit: www.ceragon.com
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Frequently Asked Questions
What does a Microwave Technical Support Engineer - Telecom do at Ceragon?
As a Microwave Technical Support Engineer - Telecom at Ceragon, you will: the Technical Support Engineer will analyze and debug system performance, handle complex cases, and provide proactive support to customers. They will also document resolutions for training purposes and work closely with Ceragon engineers..
Is the Microwave Technical Support Engineer - Telecom position at Ceragon remote?
The Microwave Technical Support Engineer - Telecom position at Ceragon is based in Bengaluru, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Microwave Technical Support Engineer - Telecom position at Ceragon?
You can apply for the Microwave Technical Support Engineer - Telecom position at Ceragon directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.