Quality Transformation Lead

Quality Transformation Lead 

Job Level: W2T Consultant

Job Location: Remote

Travel Expectations: Up to 25% on average- occasional travel to manufacturing/distribution centers

Job Classification: Temporary (W2T) 

Join Centric Consulting – A Culture You’ll Love

At Centric Consulting, we've cultivated a unique approach to business.  Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  

 Centric Consulting partners with organizations to elevate quality from a set of processes to a shared mindset that supports safety, reliability, and trust. The Quality Transformation Lead plays a critical role in helping organizations establish and sustain a quality-first culture—one where teams take personal responsibility for quality and patient safety, openly raise concerns, continuously learn, and integrate improvement into daily work. This role focuses on designing and enabling practical, human-centered quality culture transformations that align with organizational operations, values, and behaviors. Leveraging Centric’s experience in regulated industries and culture transformation, the Quality Transformation Lead helps drive meaningful, lasting change by aligning people, processes, leadership behaviors, and systems to support consistent quality outcomes.

In this role, you will: 

• Serve as a trusted advisor, providing quality process, quality culture, and transformation expertise to help shape and enable a sustainable quality-driven culture
• Apply experience and thought leadership related to quality as a function, organizational capability, and individual competency, incorporating people, process, technology, regulatory compliance, and industry-specific quality considerations
• Lead and support comprehensive Assess activities to uncover cultural, operational, and change readiness insights, including behaviors, pain points, regional considerations, stakeholder impacts, and quality maturity levels
• Identify implications for leadership, frontline teams, and enabling functions to inform effective quality culture design
• Partner with stakeholders during the Design phase to co-create a practical, mindset-driven quality culture framework that promotes ownership, learning, and continuous improvement
• Redesign and refine quality culture frameworks to ensure they are realistic, actionable, and embedded into daily ways of working
• Develop a robust organizational change management (OCM) strategy, including leadership engagement, communication, and change enablement approaches
• Create an executable, phased implementation plan that incorporates feedback loops, learning mechanisms, and continuous improvement over time
• Contribute to and deliver key transformation artifacts, including:
  • An assessment plan and documented results describing the current state of quality culture
  • An integrated OCM strategy aligned to leadership behaviors and organizational priorities
  • A comprehensive quality culture implementation proposal that supports long-term adoption and sustainability

Who You Are: 

• A seasoned quality and transformation leader with experience driving quality culture initiatives in regulated or highly structured environments
• Skilled in balancing regulatory and process rigor with a people-centered, improvement-oriented approach to quality
• Experienced in organizational change management, leadership enablement, and influencing across diverse stakeholder groups
• Adept at identifying cultural and operational patterns and translating insights into practical, scalable solutions
• A strong facilitator and communicator who builds trust, encourages curiosity, and fosters open dialogue around quality and improvement
• Comfortable navigating complexity and ambiguity while maintaining a clear focus on outcomes and sustainability
• Aligned with Centric Consulting’s values—Integrity, Inclusivity, Innovation, Accountability, and being Mission Driven—and demonstrates behaviors that invite curiosity, build partnerships, inspire commitment, and develop self and others Education Requirements:
• Bachelor’s degree in Quality, Engineering, Life Sciences, Business, Organizational Development, or a related field required
• Master’s degree (MBA, MS, or equivalent) preferred
• Relevant certifications in Quality, Change Management, Lean, Six Sigma, or similar disciplines are a plus
  
  ADDITIONAL DETAILS: remote with occasional travel to manufacturing/distribution centers

Total Rewards:  

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.      

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development  

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more.  Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.  

Discover more about our benefits by exploring additional details here benefits. 

Who We Are: 

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses.  Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.   

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.  

What Makes Centric a Great Place to Work? 

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.