Summary
Location
United States
Type
full-time
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About this role
Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.
Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Central Transport LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently seeking a Customer Retention Specialist for our Corporate Office in Warren, MI. This role is a critical position in managing and servicing customers in “open” territories in the field. Our customer retention specialists are provided with in-depth training to provide continuous skill and internal career enhancement based on performance and work ethic.
Job Description and Responsibilities:
- Managing existing accounts and increasing your customer base’s revenue
- Establishing rapport and developing strong business relationships with customers and managers/directors of sales in your assigned territories
- Negotiating terms and adjusting pricing agreements that are attractive to the customer yet profitable for the company
- Exceeding monthly customer engagement goals
- Effectively communicating and reporting important customer / account information to the sales leadership team
- Executing detail-oriented solutions to complex, situational problems
- Manage multiple projects simultaneously with a sense of urgency
- Maintain and update accurate information in the company's operating systems
- Understand and support the goals, policies and procedures of Central Transport, LLC
- Maintain confidentiality of company information
Required Skills:
- 2-3 years of LTL Customer Service or Sales Experience
- Superior communication skills – including listening, reading, writing and speaking
- An aggressive, confident and competitive nature to drive growth in market share
- Experience with MS Office (Excel, Word, Access, Outlook, PowerPoint)
- Willingness to learn specialized, company specific technology/programs
- Results Oriented Self Starter
- Skilled at sustaining engagement and accountability through regular follow-up
- Strong drive to win
Other facts
About Central Transport
We are one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Central Transport is proud to do business with many of the world’s largest corporations representing a broad spectrum of manufacturing, retail, and companies of all sizes. We are a financially solid, privately-held company committed to being an industry leader by understanding and exceeding customer expectations.
We understand the importance of working together seamlessly to provide this critical service to our customers every day.
Visit our website at www.centraltransport.com to learn more!
What you'll do
- The Account Representative will manage existing accounts and work to increase revenue from the customer base. This includes establishing strong business relationships and effectively communicating important account information to the sales leadership team.
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