Service Desk Analyst - Inbound Team
full-time•Australia
About this role
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Inbound team in Australia.
What You’ll Do
- Answer inbound calls and deliver prompt, friendly, and professional support.
- Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
- Keep customers informed with clear, confident, and timely updates.
- Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
- Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.
What You’ll Bring
- A mature, “own it” mindset with strong follow-through.
- A team-first approach and a high level of accountability.
- Clear communication skills and a practical, solutions-focused mindset.
- A genuine passion for customer service and helping people.
- A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
- Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Hybrid working with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
What you'll do
- The Service Desk Analyst will answer inbound calls and provide prompt, friendly, and professional support. They will troubleshoot issues and manage tickets in ConnectWise, ensuring clear communication with customers throughout the resolution process.
About Centorrino Technologies
We are an Australian-owned, full-service ICT Solutions and Cyber Security provider with a locally based team of over 450 passionate Aussies. We are customer obsessed and have a history of delivering high quality services to Government Agencies, the Defence & Intelligence Sector, Financial and Professional Service organisations, Healthcare Providers and Schools throughout Australia.
We hold 7x ISOs including ISO 27001, we are SOCII compliant, iRAP assessed and CPS234 compliant with hundreds of security cleared personnel.
Our services include:
- Advisory, Consulting & Strategy
- Audio Visual
- Cloud & Secure Internet Gateways
- Cyber Security
- Data, Integrations, AI and Dynamics 365
- Managed Services
- People and Project Delivery
Ready to join Centorrino Technologies?
Take the next step in your career journey
Frequently Asked Questions
What does a Service Desk Analyst - Inbound Team do at Centorrino Technologies?
As a Service Desk Analyst - Inbound Team at Centorrino Technologies, you will: the Service Desk Analyst will answer inbound calls and provide prompt, friendly, and professional support. They will troubleshoot issues and manage tickets in ConnectWise, ensuring clear communication with customers throughout the resolution process..
Is the Service Desk Analyst - Inbound Team position at Centorrino Technologies remote?
The Service Desk Analyst - Inbound Team position at Centorrino Technologies is based in Australia, Australia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Desk Analyst - Inbound Team position at Centorrino Technologies?
You can apply for the Service Desk Analyst - Inbound Team position at Centorrino Technologiesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.