Repair Depot Supervisor
full-time•Alpharetta
About this role
Position Summary
The Repair Depot Working Supervisor is a hands-on leader responsible for the day-to-day execution and oversight of repair, refurbishment, and reverse-logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures.
The ideal candidate is a working leader-comfortable performing repairs and diagnostics--while also managing priorities, coaching technicians, and ensuring operational targets are met.
Key Responsibilities
Operational Execution (Hands-On)
Supervision & Daily Leadership
Inventory & Process Control
Performance & Communication
Qualifications
Required
Preferred
The Repair Depot Working Supervisor is a hands-on leader responsible for the day-to-day execution and oversight of repair, refurbishment, and reverse-logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures.
The ideal candidate is a working leader-comfortable performing repairs and diagnostics--while also managing priorities, coaching technicians, and ensuring operational targets are met.
Key Responsibilities
Operational Execution (Hands-On)
- Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards
- Troubleshoot failed units and determine refurb vs scrap disposition
- Process RMAs, DOA returns, and core returns accurately and timely
- Support teardown, parts harvesting, and material recovery activities
- Ensure proper staging, labeling, and movement of inventory within the depot
Supervision & Daily Leadership
- Lead and support a team of repair technicians through daily workload execution
- Assign work, balance queues, and manage WIP to meet turnaround time targets
- Provide on-the-floor coaching, training, and quality feedback
- Serve as the first point of escalation for repair issues, quality concerns, or process gaps
- Ensure compliance with safety, quality, and inventory control procedures
Inventory & Process Control
- Ensure accurate consumption, tracking, and return of parts in the ERP system
- Partner with Inventory Control on cycle counts, audits, and discrepancy resolution
- Enforce core return, DOA handling, and non-repairable disposition processes
- Identify process inefficiencies and recommend continuous improvements
Performance & Communication
- Track daily throughput, backlog, and aging work
- Communicate status, risks, and needs
- Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency
- Assist with onboarding and training of new depot personnel
Qualifications
Required
- 5+ years of experience in repair, refurbishment, manufacturing, or technical service operations
- Prior experience leading or supervising technicians in a hands-on environment
- Strong mechanical, electrical, or electromechanical troubleshooting skills
- Experience with inventory systems, RMAs, and reverse logistics processes
Preferred
- Experience with ATM, SmartSafes, or similar electromechanical equipment
- ERP experience (Oracle Fusion preferred)
- Lean, Six Sigma, or continuous improvement exposure
What you'll do
- The Repair Depot Supervisor is responsible for overseeing repair, refurbishment, and reverse-logistics activities while leading a team of technicians. This includes performing repairs, managing workflow, and ensuring compliance with safety and quality standards.
About Cennox
Cennox help the world’s leading brands to execute and deliver their complex change programs across technology, security and facility transformation.
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Frequently Asked Questions
What does a Repair Depot Supervisor do at Cennox?
As a Repair Depot Supervisor at Cennox, you will: the Repair Depot Supervisor is responsible for overseeing repair, refurbishment, and reverse-logistics activities while leading a team of technicians. This includes performing repairs, managing workflow, and ensuring compliance with safety and quality standards..
Is the Repair Depot Supervisor position at Cennox remote?
The Repair Depot Supervisor position at Cennox is based in Alpharetta, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Repair Depot Supervisor position at Cennox?
You can apply for the Repair Depot Supervisor position at Cennoxdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.