About this role
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Primary Duties
- Drive implementation of Icertis product solutions across multiple clients, overseeing project tasks to ensure delivery within agreed-upon scope, timeline, and quality standards.
- Collaborate with stakeholders to conceptualize, design, and deliver solutions that meet key business objectives.
- Facilitate requirements gathering and translate business needs into functional specifications and systems design.
- Act as a secondary escalation point for complex functional or technical issues during the project lifecycle.
Detailed Responsibilities
- Own system configuration and deployment activities across simultaneous customer engagements.
- Manage project-related risks concerning people, technology, and processes; perform regular monitoring and quality checks to ensure project success.
- Contribute to knowledgebase development, documentation, and internal consulting capability within the Professional Services group.
- Build relationships with client counterparts, serving as a trusted advisor throughout the engagement and post-implementation support.
- Provide feedback to product teams for continuous improvement based on customer experience and implementation learnings.
Solution Design
- Design right-fit solutions by working closely with business users, leveraging the full capabilities of the Icertis platform to address customer requirements.
- Validate solutions for feasibility, scalability, and maintainability through the lifecycle of customer engagements.
- Guide creation and optimization of functional specifications, user stories, and process documents.
Configuration
- Lead and execute all configuration tasks, including templates, business rules, workflow automation, and integration with connected systems.
- Assist in the migration and mapping of data from legacy systems to the Icertis platform during deployments.
- Ensure proper documentation and version control of configuration artifacts.
Platform Maintenance
- Support post-implementation activities such as upgrades, enhancements, issue resolution, and user training.
- Monitor platform usage to ensure optimal performance and alignment with evolving business needs.
- Identify opportunities for process improvement and propose automation or changes to drive efficiency.
Team Leadership
- Mentor and guide junior consultants, promoting a culture of continuous learning and technical excellence.
- Contribute towards internal knowledge sharing, capability building, and professional development initiatives within the team.
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- 4+ years of relevant experience, including 2+ full‑cycle enterprise implementations
- Strong understanding of contract management or supply chain applications (preferred)
- Skilled in requirements analysis, solution design, and configuration
- Excellent communication and stakeholder management skills
- Strong analytical thinking with ability to interpret business trends and propose actions
- Experience with reporting, data warehousing, and analytics (advantageous)
- Exposure to Icertis CLM, CLM solutions, or enterprise SaaS platforms (preferred)
- Knowledge of cloud environments and third‑party integration patterns (beneficial)
- Bachelor’s or master’s degree in engineering, computer science, business, or another technical/analytical field.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITEDEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Other facts
About Cencora
Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes.
Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 51,000 worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.
AmerisourceBergen, now Cencora, is ranked #10 on the Fortune 500 and #24 on the Global Fortune 500 with more than $290 billion in annual revenue.
What you'll do
- The Specialist II will drive the implementation of Icertis product solutions, ensuring delivery within scope, timeline, and quality standards. They will collaborate with stakeholders to design solutions that meet business objectives and support post-implementation activities.
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