Job Description

The Medication Reconciliation Technician obtains patient clinical information, medication history, and prescription plan coverage information for prescription processing. This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements. This position aims to cover weekend staffing needs.

Location: Onsite at UT Medical Center in Knoxville, TN

Hours:

The schedule will rotate 7 days on 7 days off

Weekdays are 12 hour shifts, 7 am – 7pm   

Saturday and Sunday shortened hours: 8am – 6pm

Responsibilities:

• Responsible for documenting patient medication histories in electronic medical record.

• Responsible for creating a patient profile in the pharmacy information system.

• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.

• Responsible for entering all new patient prescription information into the pharmacy information system.

• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.

• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.

• Retrieves and prepares the medication for pharmacist review and verification.

• Prepares inventory reports for pharmacist review to purchase.

• Submits, receives, and places inventory in stock.

• Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.

• Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.

• Assists Pharmacist by providing required information for therapeutic consults with patients.

• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.

• Supply and monitor ambulatory dispensing robotic technology.

• Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.

• Performs related duties as assigned

Education:

Normally requires a minimum of two (2) years pharmacy experience. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required. State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.

Skills:

• Ability to communicate effectively both orally and in writing

• Ability to work quickly and accurately under time and volume constraints

• Strong interpersonal skills

• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction

• Familiarity with pharmaceutical products, services and drug interactions

• Strong organizational skills; attention to detail

• Good analytical skills

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Normally requires a minimum of two (2) years pharmacy experience. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required. State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.

Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license. For further information, please consult the state board of Pharmacy.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Ability to communicate effectively both orally and in writing

Ability to work quickly and accurately under time and volume constraints

Strong interpersonal skills

Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction

Familiarity with pharmaceutical products, services and drug interactions

Strong organizational skills; attention to detail

Good analytical skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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