General Overview

Functional Area:  ENG - Engineering      
Career Stream:  OPE - Operations Engineering
Role:  Technical Support 1
SAP Short Name:  TS1
Job Title:  Operations Engineering Support 1
Job Code:  TS1-ENG-OPS
Job Level:  Band 04     
Direct/Indirect Indicator:  Direct

Summary

Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.

May perform basic technical support for printed circuit boards, subassemblies, production equipment or other related company products

Detailed Description

Performs tasks such as, but not limited to, the following:

• Reads and analyzes schematic diagrams, circuit descriptions and similar technical information.
• Troubleshoots and repairs failed products. Inspects for physical and visual quality requirements.
• Isolates and replaces faulty components.
• Sets up, operates, and adjusts test sets and auxiliary equipment.
• Proves tests and test sets.
• Troubleshoots and repairs test equipment/fixture problems.
• Performs reactive maintenance on electromechanical surface mount assembly equipment.
• Provides basic product technical data setup support for printed circuit boards, subassemblies, or other related company products.
• Reads and analyzes schematic diagrams, Bills of Materials, Component Data, Engineering Change Order and similar technical information.
• Inspects for standard quality requirements.
• Maintains records for technical product data availability, data integrity, and data completeness.
• Schedules and performs preventative maintenance.
• Maintains records for equipment availability, failure analysis and maintenance.
• Maintains equipment spare parts database.
• Tracks spare parts usage and maintains inventory of equipment spare parts.
• Helps move, install, set up and refurbish equipment.

Knowledge/Skills/Competencies

• Engineering Foundation Competencies
• Knowledge of mechanical design methods, procedures and processes.
• Knowledge of and ability to use MCAD systems.
• Knowledge of SMT placement equipment, specifications and operation.
• Basic knowledge of computer programming.
• Knowledge of tooling design and vendor fabrication of mechanical assemblies.
• Strong math skills.
• Ability to manipulate textual data, edit files and use E-Mail with HP-UX tools.
• Ability to compile data, compute quantities, determine materials needed, and prepare cost estimates.
• Knowledge of quality standards.
• Ability to effectively communicate with a variety of internal customers.
• Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
• Knowledge of production operations and operator responsibilities.
• Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
• Knowledge of digital electronics and repair methodologies.
• Knowledge of personal computers and Windows applications.
• Knowledge of quality standards.
• Ability to effectively communicate with a variety of internal customers.

Physical Demands

• Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
• Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials.
• Duties may require periodic heavy manual effort including lifting objects over 20 pounds.

Typical Experience

• Zero to two years of relevant experience.

Typical Education

• Two or three year community college diploma in a related field, or an equivalent combination of education and experience.
• Educational requirements may vary by geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.