C
Senior Next Gen Ops Specialist
full-time
About this role
Job Description
We are looking for a Senior Specialist to support the execution and stability of our Next Gen digital platforms. This role plays a key part in ensuring smooth launches, strong operational readiness, and continuous improvement across digital journeys.
Responsibilities
- Coordinate cross-functional execution across Product, Engineering, GTM, Ops, and Partners.
- Drive UAT, readiness checkpoints, and post-launch operational support.
- Maintain structured operational trackers, issue logs, and RCA documentation.
- Identify execution risks, dependencies, and process gaps early and escalate where required.
- Support the development of SOPs, playbooks, and operational frameworks.
- Build and maintain lightweight automation using low-code tools (e.g. n8n, Zapier, Airtable).
- Develop basic dashboards and visibility tools to improve operational insight and response times.
Requirements
- Bachelor’s degree in computer science, software engineering or relevant discipline.
- 5–8 years of experience in digital operations, product operations, or technical program management.
- Experience supporting digital launches, UAT, and post-launch operations.
- Hands-on experience with low-code automation or workflow tools.
- Strong coordination, execution, and stakeholder management skills.
What you'll do
- The Senior Next Gen Ops Specialist will coordinate cross-functional execution across various teams to ensure smooth launches and operational readiness. They will also maintain operational trackers and support the development of SOPs and automation tools.
About CelcomDigi
CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices. For more information on CelcomDigi, visit www.celcomdigi.com.
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Frequently Asked Questions
What does a Senior Next Gen Ops Specialist do at CelcomDigi?
As a Senior Next Gen Ops Specialist at CelcomDigi, you will: the Senior Next Gen Ops Specialist will coordinate cross-functional execution across various teams to ensure smooth launches and operational readiness. They will also maintain operational trackers and support the development of SOPs and automation tools..
How do I apply for the Senior Next Gen Ops Specialist position at CelcomDigi?
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