Client Delivery Manager

Position Summary

Reasons you will want this position:

• We are leading the Value-Based Care revolution in healthcare and are continuously expanding our products and services to enhance the entire US healthcare industry.
• Join our rapidly expanding company, where top performers unlock unlimited career growth and advancement opportunities. 
• Our culture actively values and rewards innovative ideas, particularly those that lead to better outcomes for all.
• Your efforts will shine here, as our executives and senior leaders truly value this role in driving our shared success and future achievements!
• Work where you are most productive: from home, in the office, or hybrid. Embrace a dynamic remote hybrid work schedule that offers flexible hours to enhance your productivity and work-life balance.

Summary
Join the dynamic Enterprise Client Delivery team at Cedar Gate Technologies, an IQVIA business, as a Client Delivery Manager, where your contributions will truly matter! Here, you will play a crucial role in orchestrating and overseeing client delivery tasks, ensuring that each client experiences a smooth and efficient transition to a production environment. As the essential client connector, you'll build strong, lasting relationships between Cedar Gate Technologies, our esteemed clients, and our reliable vendors.

Utilizing your exceptional communication skills, you'll engage authentically and regularly—whether in person or through video conferencing—with executives, project managers, and end-users from both the client and internal teams. Your passion and dedication will motivate everyone to collaborate effectively and achieve shared goals. This is an incredible opportunity for you to leave a lasting impact while furthering your career!

Roles & Responsibilities 

• Deliver all projects successfully on time and within scope to meet revenue goals.
• Engage all key stakeholders, both internal and external, to collaboratively define project scope and objectives while confidently ensuring technical feasibility that aligns perfectly with the client's unique use case needs.
• Build and maintain strong relationships with clients, acting as a trusted advisor understanding their business goals and challenges 
• Embrace the opportunity to manage projects by guiding changes in the project, timeline, and budget while inspiring stakeholders through clear and effective communication to achieve our shared vision.
• Partner effectively with our clients to thoroughly gather all essential requirements for application configuration and ensure these are seamlessly communicated with internal teams for a successful outcome.
• Achieve tangible results as a driven thought leader for business value and client excellence.
• Oversee the project management for the client as leader, identifying and resolving concerns promptly and escalating all issues and risks to management as needed.
• Meet with clients to communicate timelines and clarify specific requirements of each project
• Develop and deliver presentations to clients, employees, and executives both internally and externally 

Job Location

Houston, TX, or Burlington, MA, office working a hybrid remote schedule.

Required Experience / Qualifications

• At least 2 years of experience in a position involving project management or client relationship development
• Exceptional project management skills, including the ability to document and track multiple deliverables, including external and internal communication on progress and/or delays
• A charismatic and enthusiastic presence that compels clients and team members to eagerly align with your vision and follow your lead.
• Excellent client-facing and internal communication skills (written, verbal and nonverbal)
• Solid organizational skills, including attention to detail and multitasking skills
• Bachelor's Degree in an appropriate field of study or equivalent work experience 
• Effective at building, maintaining, and growing relationships with senior leadership 
• Proven ability to learn technical concepts with high proficiency
• Flexibility in traveling to prescheduled project and client meetings (light travel loads available)

Preferences – Not Required 

• Healthcare industry experience, especially in Population Health, Physician/Hospital Revenue Cycle, Solution Design, or other relevant experience 
• Project Management Professional (PMP), Six Sigma, or equivalent certification 
• Experience with SaaS environment products or projects
• Experience with project planning tools such as JIRA, MS Project, etc.
• Knowledge of technical concepts to guide implementations and solutions with healthcare technology
• Data analytics experience, including the ability to create meaningful/strategic insights from technical data sets

Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.

About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all. 

Based in Greenwich, CT, Cedar Gate is private equity backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com.