About this role
About CCS
CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer’s expectations.
Acerca de CCS
CCS Facility Services es uno de los proveedores de servicios para edificios más grandes de los Estados Unidos, que brinda servicios de limpieza e ingeniería de instalaciones y edificios a miles de empresas comerciales con un amplio grupo de profesionales experimentados en limpieza e ingeniería. Guiados por un Corazón de Servicio, somos una empresa dedicada a Servir con pasión para superar las expectativas de nuestros clientes.
Position Overview:
As an Account Manager, you will play a crucial role in ensuring the delivery of high-quality services to our existing customer base. This management position requires a blend of customer service excellence, leadership, and effective communication skills.
Responsibilities:
Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly.
Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions.
Coach, guide, and develop field personnel to enhance their skills and performance.
Job Setting:
The majority of your time will be spent at customer locations, with some time allocated to office-based tasks at the branch office.
Qualifications:
Excellent communication and interpersonal skills to effectively engage with clients and employees.
Strong problem-solving abilities to address issues promptly and proactively.
A passion for delivering exceptional customer service.
Proficiency in computer skills, particularly in Word and Excel.
Ability to multitask effectively in a fast-paced environment.
Bilingual proficiency in Spanish is preferred.
Other facts
About CCS Facility Services
CCS Facility Services is one of the largest building services contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses. CCS serves education, healthcare, industrial manufacturing, commercial real estate, data centers, biotech/cleanrooms, corporate campuses, hospitality, distribution centers, and much more.
CCS Facility Services operates in 20 major cities across the country,
including Denver, Los Angeles, and now Houston.
We are guided by an intrinsic desire to deliver clean and healthy workplaces for our customers and to provide opportunities for growth and professional advancement for our teammates. We are proud to share our internal promotion rate of 80%.
CCS Facility Services was the first company in the world to earn GBAC STAR™ Service accreditation from the Global Biorisk Advisory Council® (GBAC), the gold standard in biorisk education and training. This means that CCS delivers the skills needed to clean for health to keep building occupants safe — which means confidence for you. CCS also has earned ISSA's CIMS-GB certification with honors multiple times.
We are dedicated to understanding each customer's critical needs and delivering custom solutions. We never forget where we came from, and we are ready to help serve you and your facility.
Let's get to work. Vamos a trabajar.
What you'll do
- As an Account Manager, you will ensure the delivery of high-quality services to existing customers by regularly visiting client sites and addressing any concerns. You will also maintain relationships with clients and promote company culture among field employees.
Ready to join CCS Facility Services?
Take the next step in your career journey