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Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Your mandate:

As Commercial Officer, you will perform administrative duties related to digital sales, ensuring quality client service.

More precisely, you will conceive, plan and manage digital advertising campaigns in the various systems (Advendio, GAM, Triton) using a range of tools, as well as traffic online creative; check and balance sales contracts to ensure compliance with policies, rates, standards and other criteria, making corrections as needed; follow up on matters and respond to client inquiries about contracts, trafficking, screenshots, reports, billing, etc., resolving difficulties and assisting the representative or other team members in the event of disputes; identify potential challenges and find solutions in order to optimize advertising campaigns.

Description of duties: 

1. Create and contract commercial time submissions covered by prior agreements or to be established by management, negotiating unconfirmed makegoods with clients. 

2. Check and balance sales contracts to ensure compliance with policies, rates, standards or other criteria, making corrections as needed.

3. Follow up on matters and respond to client inquiries regarding broadcast, presentation, placement, billing, etc., resolving issues and assisting the representative or other team members when disputes arise.

4. Review programming changes to identify their impact on sold commercial periods, suggesting alternatives in light of contractual agreements as well as what periods need to be maintained or moved.

5. Conduct post-mortems on clients’ overall buys, and proceed with pre-compensation and/or compensation, based on campaign performance.

6. When revising contracts or providing makegoods, seek out and propose equivalent commercial periods  to clients, in order to retain concluded sales and maintain commercial profits; submit for approval and negotiate certain arrangements (e.g., postponements, replacements, credits) to avoid contract cancellation wherever possible.

7. Complete the appropriate forms and documents; prepare any correspondence and reports required in accordance with the information provided and ensure necessary follow-up.

8. Familiarize other people with their jobs by explaining your own duties.

A) Qualifications:

• College diploma (D.C.S.) in a similar field

• Minimum two (2) years' experience performing related duties

B) Competencies:

• Knowledge of the Windows environment and the Google suite

• Experience with GAM or another adserver

• Knowledge of Advendio or another contract management system is an asset

• Knowledge of Adobe Analytics, Burt, Triton is an asset

• Digital media experience

• Bilingualism, spoken and written is mandatory 

• Ability to multitask and properly manage his time and priorities 

• Detail oriented

• Ability to work autonomously and to interact with multiple teams at once

• Ability to adapt to a constant changing environment without losing focus on the objectives 

• Experience with client servicing or on the agency front is an asset 

• Good judgment and sense of initiative

• Ability to assimilate new technologies or interface and to adapt while continuing to learn 

Candidates may be subject to skills and knowledge testing.
 
We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
 
CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected].
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

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