Overview

JOB TITLE:

IT Program Manager

CAYUSE COMPANY:

Cayuse Civil Services, LLC

LOCATION

Austin, TX (Onsite)

SALARY:

$123,739.20-$176,779.20

EMPLOYEE TYPE:

Full-Time Salary Exempt

TRAVEL

No

RELOCATION

No

Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The IT Program Manager will act as a central liaison, fostering collaboration, alignment, and the seamless execution of project plans across teams. Achieving success in this role demands exceptional leadership, the ability to build consensus, and the skill to cultivate a motivating environment—encouraging teams to embrace new practices and sustain progress toward collective objectives.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

• Design and implement projects that simplify and automate complex tasks in PCS and SSS.
•  Integrate AI and automation tools to improve efficiency and accuracy.
•  Facilitate cross-division communication and decision-making.
•  Build trust and alignment among stakeholders to ensure smooth implementation.
•  Use behavioral strategies to encourage adoption of new processes.
•  Promote continuous improvement and accountability across teams.
•  Develop clear, actionable project plans with measurable milestones.
•  Monitor progress and adjust strategies to meet deadlines and quality standards.
•  Track key metrics such as stakeholder satisfaction, cycle time reduction, and compliance.
•  Report outcomes to leadership and recommend improvements.
• Other duties as assigned.

Qualifications

Here’s What You Need

• Proven experience managing complex projects in large organizations.
• Strong skills in consensus building, stakeholder engagement, and change management.
• Familiarity with AI, automation tools, and process improvement methodologies (e.g., Lean Six Sigma).

• At least eight (8) years information technology (IT) program management  experience.
• 8 years of experience with developing clear, concise project documentation.
• 8 years of experience with Successful management of complex projects with a multi-year budget of $10 million or more.
• 8 years of experience with Microsoft Projects, Office, and Visio.
• 8 years of experience with managing multiple competing priorities, conflict management, and facilitation.
• 8 years of experience with AI, automation tools, and process improvement methodologies (e.g., Lean Six Sigma).
• 8 years of experience with strong command of PMO standards, stage-gate reviews, and executive reporting.
• 8 years of skilled presenting complex technical concepts in business-focused language.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills. 
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Ability to analyze systems and procedures
• Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately.

Desired Qualifications:

• 5 years of Proven ability to communicate with senior leaders and executives.
• 5 years of experience in strong negotiation and influence skills across IT, business, and external partners.
• 5 years of comfortable operating in ambiguous or fast-changing environments.
• 5 years of experience with Strong data-driven reporting and KPI development.
• 5 years of Experience creating dashboards for executive consumption and with dashboard tools, such as PowerBI or Tableau.
• 5 years of Experience supporting C-suite or executive sponsors.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment, with the ability to work onsite in the main office.
• Must reside in the Austin area.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.
• Travel costs, per diem, and other related expenses must be pre-approved in compliance with State of Texas travel guidelines.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range