Transfer Center Associate- Cayuga Medical Center- Full Time- Evenings/Nights

Transfer Center Associate- Cayuga Medical Center- Full Time- Evenings/Nights

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

The Transfer Center Associate plays a key role in facilitating seamless patient transfers between hospitals, working closely with RNs, physicians, and EMS teams. They leverage strong communication and organizational skills to manage transfer requests, arrange appropriate transportation, and ensure all required documents and patient details are accurately recorded. This position is essential in supporting exceptional care and ensuring smooth transitions for patients.

Roles and Responsibilities:

• Builds trusting, professional relationships with referring parties, providing empathetic and exceptional customer service to address patient transfer needs effectively.
• Coordinates and facilitates hospital transfers, ensuring compliance with EMTALA laws, hospital policies, and proper levels of care.
• Collaborates with physicians, nurses, Administrative Supervisors, and Patient Access teams to secure clinical information, assign beds, and initiate patient registration before transfer.
• Ensures accurate documentation of transfer requests, capturing patient demographics, clinical details, provider information, and payer authorizations in the electronic medical record.
• Coordinates transportation logistics, including ground and air transport, while keeping all stakeholders informed of updates or changes impacting the transfer process.

Required Skills and Experience:

• High School Diploma or equivalent experience
• Basic Life Support (CPR) Certification to ensure immediate patient care when necessary.
• Exceptional organizational and time management abilities, enabling efficient coordination of patient transfers and adherence to legal standards.
• Functional understanding of EMTALA law and CMS guidelines, ensuring compliance with all legal requirements during patient transfers.
• Outstanding customer service and communication skills, fostering trust and professional relationships with patients, families, and healthcare teams.
• Proficiency in electronic medical records and payer authorization processes, ensuring accurate documentation and seamless transfer procedures.

Preferred Skills and Experience:

• Regularly operates a computer keyboard and other office equipment, requiring precise coordination and control.
• Occasionally transports items weighing up to 40 pounds, such as boxes, equipment, or IV solutions, positioning them as needed.
• Moves within the workspace to access various areas, including low shelves and file drawers, which may involve bending, stooping, or kneeling.
• Remains in a stationary position, whether sitting or standing, for extended periods during work hours.
• Capably uses all necessary job-related equipment to perform essential functions effectively.

Physical Requirements:

• Regularly operates a computer keyboard and other office equipment, requiring precise coordination and control.
• Occasionally transports items weighing up to 40 pounds, such as boxes, equipment, or IV solutions, positioning them as needed.
• Moves within the workspace to access various areas, including low shelves and file drawers, which may involve bending, stooping, or kneeling.
• Remains in a stationary position, whether sitting or standing, for extended periods during work hours.
• Capably uses all necessary job-related equipment to perform essential functions effectively.

Location and Travel Requirements:

• Onsite- Cayuga Medical Center: 101 Dates Drive, Ithaca, NY 14850
• 2 On / 2 Off Schedule Rotation
• Travel: 0% travel can be expected in this role

Pay Range Disclosure:

Standard rate of $24.00 - $25.00 per hour

Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at [email protected].

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.