Patient Services Representative- Centralus Health Eye Care- Full Time- Days

Patient Services Representative- Centralus Health Eye Care- Full Time- Days

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health-innovating and evolving services in our communities for enhanced, holistic care close to home. Beyond clinical outcomes, Centralus Health strengthens community connections and sets a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

Position Summary

The Patient Services Representative supports providers and assists patients with the administrative and clerical needs of the practice.

Reports To: Practice Manager or designee (Office Coordinator)

Essential Job Functions

Based on division of duties and workflow in each location, responsibilities may include some or all of the following:

• Check in patients upon arrival

• Verify and update patient demographics

• Scan insurance cards and obtain required signatures (HIPAA, etc.)

• Update patient status in Medent (arrived, waiting, etc.)

• Collect co-pays and outstanding balances

• Schedule patient appointments, follow-ups, and additional services (labs, imaging, procedures, testing)

• Take messages and triage incoming phone calls

• Answer and direct incoming calls; turn phones over to/from answering service

• Initiate insurance referrals and pre-authorizations

• Place new and returning patients into provider schedules per office protocols

• Send orders and patient communications, including patient portal emails

• Mail new patient questionnaires

• Print daily and next-day schedules

• Check out patients and print clinical visit summaries (CVS)

• Perform daily cash-out and bank deposits

• Open and organize provider templates

• Assist with provider and physician meeting scheduling (as applicable)

Knowledge, Skills, and Abilities

• Excellent customer service and problem-solving skills

• Ability to think through issues and identify solutions

• Strong time management and prioritization skills

• Proficiency with computers; experience with Medent and Microsoft Office preferred

Required Education and Experience

• High School diploma or equivalent required

• Previous medical office experience preferred

• College-level training or education in a healthcare support field preferred

• Prior EMR experience or training helpful

Physical Requirements

• Sitting: 90%

• Standing: 10%

• Reaching: 50%

• Bending: 20%

• Must be able to lift up to 25 lbs

Working Environment

• Pleasant working conditions in a comfortable indoor clinical setting

• May be exposed to communicable diseases through patient interaction

Location and Schedule

• Location: Centralus Health Eye Care
  100 Upton Road, Ithaca, NY 14850

• Schedule: 40 hours per week, Monday-Friday
  Rotating Saturday hours every few weeks (with a weekday off when working Saturday)

• Travel: 0% (no travel expected)

Pay Range Disclosure:

Standard rate of $16.00 - $23.00 per hour

Centralus Health System and its affiliates are committed to treating all patients, providers, staff, and volunteers equitably and with dignity. We strive to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care, and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, veteran status, disability, or any other protected characteristic.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to participate in the hiring process, please contact the Centralus Health Talent Acquisition team at [email protected].

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.