Settlement Counsellor - Health Navigator

Catholic Social Services is currently recruiting for a contract, full-time (40 hours/week), Settlement Counsellor - Health Navigator in Red Deer

This is a contract position with a contract end date of July 31, 2026.

Job Summary:
 

The Health Navigator plays a key role in supporting newcomers, particularly government-assisted refugees and newcomers with complex health needs. Working closely with the resettlement assistance and Case Management teams, the Health Navigator assists clients in accessing, understanding, and navigating the Canadian health care system while addressing barriers related to language, culture, trauma, and social determinants of health.

Job Duties:

• Client Support & Navigation
• Support clients to access primary care, specialists, mental health services, dental, vision, and community-based health supports
• Assist clients with health card applications, IFHP coverage, appointments, referrals, and follow-ups
• Provide health related orientation and education tailored to newcomer needs
• Accompany clients to medical appointments when required or arrange interpretation services
• Collaboration & Case Management
• Work collaboratively with RAP Counselors, Case Management counselors, and other settlement staff
• Participate in Case Management meetings
• Maintain accurate and timely client documentation and case notes
• Advocacy & Systems Navigation
• Advocate on behalf of clients with health care providers and systems
• Identify service gaps and barriers and support clients in overcoming them
• Build and maintain relationships with health care providers and community partners

What This Job Requires:

• Diploma or degree in Human Services/Social Sciences/Social Work or equivalent
• Experience working within RAP and/or Settlement Case Management programs
• Proficient with computer software including Microsoft Office and have the ability to learn new programs
• Experience supporting clients with health system navigation, referrals, and appointment coordination
• Strong understanding of the Canadian health care system, including primary care, specialists, mental health, and community-based services
• Strong organizational and time-management skills with the ability to manage multiple complex cases
• Clear and Current Drivers Abstract
• A vehicle and valid class 5 driver's license – requirement to transport clients in your personal vehicle
• Proof of Vehicle Insurance showing $2 million liability coverage
• Proof of Vehicle Registration for insured vehicle
• Vulnerable Sector Check from local RCMP or city police detachment
• Child Intervention Record Check

What We Offer:

• The compensation for this position begins at $26.77 and is based on qualifications and experience.
• Benefits available when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:
 

CSS is an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta.
 

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”
 

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.