About this role
The Oncology Financial Coordinator supports patients within an Article 28 Infusion Unit by serving as the primary point of contact for patient-centered financial questions and concerns. This role requires comprehensive knowledge of billing procedures, insurance processes, and financial assistance programs. The Coordinator proactively communicates with patients—both in person and by phone—to explain CHS billing practices, payment requirements, and insurance processing.
This position plays a critical role in identifying financial barriers to care and collaborating with Finance, pharmacies, drug manufacturers, and nonprofit organizations to secure financial assistance, grants, and other funding resources, ensuring patients receive timely and high-quality oncology treatment.
Job Details
Essential Duties and Responsibilities
Inform patients of financial responsibilities, coverage options, and required actions
Screen patients for current or future financial assistance opportunities
Establish and maintain trusting relationships with patients and families
Educate patients on insurance coverage and financial assistance programs
Provide information regarding hospital billing and administrative procedures
Respond to patient inquiries and conduct thorough account analyses
Assist patients in understanding financial implications of recommended exams and treatments
Partner with pharmaceutical companies and nonprofit organizations to secure grants and charity funding for high-cost oncology medications
Serve as liaison between Financial Counseling and patients for in-person consultations regarding treatment costs and out-of-pocket expenses
Coordinate with pharmacies to clarify prescriptions and ensure timely medication access
Submit and track claims to assistance programs; post payments to patient accounts upon receipt
Monitor foundation enrollments and manage re-enrollment as needed
Track patient assistance activity for Cancer Committee reporting
Assist Administrative Director and Practice Manager with Cancer Institute projects and strategic initiatives
Attend staff meetings, trainings, and required organizational meetings
Maintain knowledge of Medicare Parts A, B, C, and D guidelines and policies
Adhere to all organizational policies and procedures
Education and Qualifications
Bachelor’s degree in Health Care, Population Health, or related field preferred, or
Minimum of 5 years of relevant experience in lieu of degree
Experience
3–5 years of experience in a healthcare or community-based organization preferred
Experience with Epic, insurance processing, reporting, and medical coding required
Other facts
About Catholic Health
When it comes to health care, Long Islanders have a choice. And a great many choose Catholic Health, an integrated health care system with deep roots in Long Island. We’re known for our rich heritage, founded in faith, serving the health care needs of our community for more than one hundred years.
We’re known for delivering a quality patient experience that stands apart from other health care systems. We see patients and their families as human beings, with needs that go beyond the prescriptions and procedures. We listen and partner.
At Catholic Health, we’re committed to creating an exceptional experience of comprehensive care by pairing our phenomenal clinical abilities with the emotional support of the home. It’s through this blend of comfort and confidence that we have an innate understanding of our community and deliver peace of mind to those we serve.
This philosophy is backed by doctors, nurses, and medical professionals who are among the best in the country, for cardiology, oncology, orthopedic surgery, neuroscience, women’s health, pediatrics, and senior care.
Catholic Health is a leader in complex care, from minimally invasive solutions to robotic surgery and the pinpoint accuracy of non-invasive stereotactic radiation therapy as well as ambulatory procedures that pre-empt the need for hospitalization.
Beyond our hospitals, nursing homes, and rehabilitation centers, Catholic Health members many hundreds of physician practices across Long Island and regional nursing service, helping you to stay on your personal path to optimal wellness.
It’s easy to see why Catholic Health is the go-to health care system for so many Long Islanders. We’re here for you, body and soul.
Our commitment is well-established, so we decided to shorten our name. Catholic Health Services of Long Island is now Catholic Health.
What you'll do
- The Oncology Financial Coordinator serves as the primary contact for patient financial inquiries, educating them on billing practices and financial assistance. This role also involves collaborating with various stakeholders to secure funding resources for patients.
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