Client Services Regional Coordinator

Catholic Charities of Los Angeles, Inc. is one of California’s leading human services providers. Our mission is to promote dignity and self-sufficiency by providing life-changing services to individuals and families facing crisis. The San Pedro Region, serving the greater Long Beach area, provides emergency food, shelter, utilities, transportation, and case management services to homeless and low-income households. The Region operates three community centers (two of which function as food pantries) and a family shelter that supports pregnant women, the elderly, and families experiencing homelessness.

Position Summary

The Client Services Regional Coordinator functions as a Case Manager within the San Pedro Region, providing direct services to homeless families through either the Long Beach Community Center or the Elizabeth Ann Seton Residence Family Shelter. This is a fast-paced position that requires a quick learner who is dedicated, ethical, and able to manage a complex caseload with professionalism and efficiency. The ideal candidate must be flexible and available to work occasional evenings, weekends, and overtime to meet program needs.

Key Responsibilities

• Provide intensive housing-focused case management to homeless families, addressing barriers such as domestic violence, substance use, mental health, and lack of income or social supports.
• Carry a caseload of up to 20 families at various stages of housing readiness.
• Conduct intake assessments and eligibility screenings for housing programs.
• Develop and implement Individual Housing Stability Plans based on client strengths and barriers.
• Maintain accurate, timely case notes in DAP format in HMIS and CaseWorthy.
• Conduct follow-ups to ensure progress toward housing goals.
• Assist families in navigating services including interim housing, Time-Limited Subsidies (TLS), Housing Navigation, and Section 8.
• Complete housing applications, assist with documentation, and advocate on behalf of families.
• Support general operations of the community center or shelter, ensuring quality service delivery.

Required Qualifications

• Bachelor’s degree in Social Work, Human Services, or a related field.
• Three to five years of case management experience in a nonprofit, housing, or social services setting.
• Demonstrated ability to work in high-intensity, fast-paced environments.
• Strong understanding of the homeless services delivery system, including the McKinney-Vento Act.
• Experience working with diverse and high-barrier populations, including those with mental illness or substance use challenges.
• Familiarity with Problem Solving/Diversion strategies.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook), Clarity, HMIS, and data entry systems.
• Must have a valid driver’s license and reliable transportation.

Preferred Qualifications

• Prior experience completing Section 8 or similar housing paperwork.
• Bilingual (English/Spanish) strongly preferred.
• Familiarity with Case Worthy is a plus.