About this role
Helping our community’s most vulnerable with solutions that permanently improve lives
JOB SUMMARY: This job combines the skillsets of a Business Analyst, Application Administrator, and Project Manager: The Data Business Analyst and Project Manager is responsible for designing, implementing, and maintaining decision support systems that enable data-driven decision-making across the off-the-shelf applications. This role involves analyzing business requirements, developing reporting solutions, and ensuring the accuracy and integrity of data used for strategic and operational decisions. In addition, this position oversees system administration tasks, including user access management, performance monitoring, and troubleshooting, while ensuring compliance with security policies and regulatory standards. The position has a critical role in safeguarding sensitive data, enforcing security protocols, and supporting audits to maintain system integrity and compliance.
In addition to determining data compliance objectives and utilize to configure and optimize applications. The position will also:
- Assist with program contractual compliance through report building, monitoring, and auditing.
- Facilitate and manage the migration of program database use from one system to another
- Design and lead end user training & audit to improve application utilization and data quality.
- Be the Primary System Administrator
- Project Manage Systems
ESSENTIAL DUTIES:
- Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats. Shadow program staff as necessary to learn appropriate workflow knowledge and contractual obligations of reporting.
- Translate discovered operational objectives into requirements; document requirements using workflow charts and written specifications
- Define project scope by analyzing requirements and business processes, identifying project milestones, phases, and elements.
- Configure off-the-shelf application (initial/primary focus on Credible Electronic Health Record (EHR) with other systems to be added as needed) to adhere to all discovered operational objectives and requirements. This may include encryption or access controls, configuring user roles, setting permission, and managing data retention policies and processes.
- Design and perform validation testing to verify deliverables adhere to the defined requirements and meet customer expectations. These tasks are likely to include forms building, data exporting, Structured Query Language (SQL) writing, general report building and Application Programming Interface (API) data design and implementation. Utilize business intelligence (BI) functions of the reporting system.
- Determine data compliance objectives including rules, standards and regulations that apply to the data, including, but not limited to: Health Insurance Portability and Accountability Act “HIPAA”, Health Information Technology for Economic and Clinical Health “HITECH”, and internal security policies.
- Review and analyze existing application effectiveness and efficiency and develop and implement strategies for optimizing use of these systems
- Train end users on program interface. Create and maintain application documentation, help files, and training materials. Helps stakeholder leadership identify and develop a program “Super User” community.
- Create custom queries and reports based upon stakeholder input and/or request. Offer built-in reporting tools that allow end users to generate and customize standard reports based on stakeholder input and/or request when possible, while also providing advanced functionality to build and modify queries (e.g., SQL) and leverage data modeling techniques to create highly tailored reports and gather detailed reporting information
- Assists in development of system utilization and optimization metrics and dashboard functions within Credible EHR system and Power BI systems.
- Automate processes and functions as necessary.
- Acts as the central liaison between the agency and all parties involved with the software, ensuring effective communication and issue resolution.
- Facilitate programmatic move from existing legacy systems to Credible EHR as directed by leadership. Coordinate internal and external stakeholder teams. Be the liaison between the software company and the program teams. Build project plans and facilitate all steps.
- Manage stakeholder expectations by communicating application shortcomings and problems; propose solutions to key stakeholders, including management and end users.
- Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services for our staff and clients.
- Willing and able to pass multiple Credible EHR system certification classes including system administration and business intelligence (BI) reporting
- Maintenance and support for legacy systems within the environment, ensuring continuity and stability while transitioning to modern platforms
- Perform other duties as assigned
JOB REQUIREMENTS:
- Education /Background: Minimum of a bachelor’s degree or equivalent with at least four (4) years of relevant experience.
- Job Knowledge: Must have knowledge of proper syntax & application of predefined logic functions and relational databases and tables. Must have ability to write SQL queries and create reports using database tools such as BI or SAP Business Objects. Must possess a solid understanding of systems engineering concepts, test case development, and modeling techniques and methods. Must be fluent in Microsoft Office Applications.
- Specific Knowledge & Experience: Experience with Credible EHR or other EHR applications is highly desirable. Experience with social service program operations is also highly desirable.
- Soft Skills: Work and learn autonomously and with minimal direction. Strong emphasis on effectively collaborating with various teams. Must be willing to learn new skills including programmatic workflows, processes, and functions. Must have strong skills in organization, analytics, problem solving, strategic thinking, communication, attention to detail, and creative approaches to solutions.
- Working Conditions/Physical Demands: Extensive keyboard and data entry. Infrequent travel within the state may be required. Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Must be able to visually and auditorily assess and interact with staff to ensure their needs are met. May lift up to 40 pounds. Standard work hours will apply; however, additional hours outside of the regular schedule may be necessary to meet deadlines, support projects, or address urgent priorities.
- Other requirements:
- Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
- You must be 21 years of age or older to drive on behalf of Catholic Charities.
- Level One fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance
Hybrid position, primarily work from home, with occasional in person meetings. Selected candidate must reside and work in Arizona.
Offering AMAZING benefits: Medical, Dental, Vision, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b) + match, EAP and Pension Plan
We Value Diversity!
EEO
OUR GUIDING PRINCIPLES
RESPECT
INTEGRITY
ACCOUNTABILITY
COMMITMENT
QUALITY
Other facts
About Catholic Charities Comm
Catholic Charities Community Services (CCCS), in conjunction with Catholic Charities of the Diocese of Rochester and those we serve, is deeply committed to enhancing and strengthening the independence, inclusion, and individuality of persons with disabilities and those who are living with significant health challenges.
We provide services that support, coordinate, advocate, and educate in order to foster individual and community empowerment. We strive to build a just and compassionate society for all individuals to live with dignity as people of God.
CCCS is a multi-disciplinary human services agency providing long-term supports to adults and children with developmental disabilities, individuals over the age of 18 who have survived traumatic brain injuries, chronic illnesses including HIV/AIDS, and people with disabilities who are seeking an alternative to nursing home placement.
CCCS serves the geographic area comprised by the Diocese of Rochester, which includes Monroe, Wayne, Cayuga, Seneca, Ontario, Livingston, Yates, Steuben, Schuyler, Chemung, Tioga, and Tompkins Counties. A well-respected community agency, CCCS employs over 200 people who provide exceptional support services to more than 3,000 clients and their family members annually.
What you'll do
- The Data Business Analyst and Project Manager is responsible for designing, implementing, and maintaining decision support systems for data-driven decision-making. This role includes analyzing business requirements, developing reporting solutions, and overseeing system administration tasks.
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