About this role
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
Healthy Families provides participants with information and referrals to entitlement programs, education, employment assistance, access to legal assistance, housing, transportation, and mental/health services, including HIV/AIDS prevention and treatment. Staff arrange appointments for clients, conduct assessments, screen for benefits and entitlements, complete application forms, and assist with English/Spanish translations.
STATEMENT OF THE JOB:
Under the direction of the Program Manager, the Social Service Aide will serve as a program aide to the manager and is responsible to ensure that all administrative duties regarding the program are accurate and reported in a timely fashion.
- Responsible to perform administrative tasks associated with client intake, orientation, language assessment and program enrollment.
- Perform all clerical and simple bookkeeping duties (check requests, files and ledgers, fax, correspondence etc.)
- Complete data entry of client intake, documentation, meeting minutes, and program inventory.
- Maintain complete folders on clients; maintain documentation of client outcomes and ensure files are in compliance
- Respond to client inquiries (by phone and in person) about program/service offerings and office reception duties.
- Organize resources for workshop, including program inventory
- Maintain records on client’s outcome.
- Oversee record keeping, report development, and databases for the program, in keeping with expectations of funders/agency. This includes learning the DYCD database and assisting with client’s enrollment and ensures follow up services and surveys are administered to all clients.
- Identify client’s needs and concerns to ensure that referrals are made and monitored to appropriate internal and external services as required through crisis intervention, advocacy, and group work methods to meet the consumer/family needs.
QUALIFICATIONS:
- High School Diploma or GED
- Two years’ experience working in client service or a non-profit setting.
- Familiarity with working within a program that requires contract compliance.
- Bilingual (English/Spanish Required)
- Ability to travel and transport documents from one site to another.
- Able to travel throughout the five boroughs as needed.
- Must be able to work flexible hours, including some evenings and Saturdays.
BENEFITS:
We offer competitive salary.
For more information on our organization, please visit our website at: www.ccbq.org EOE/AA.
Other facts
About Catholic Charities Brooklyn and Queens
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, older adults, and those struggling with mental illness. As one of the largest faith-based developers of affordable housing in the country, Catholic Charities provides more than 4,500 units of housing for low-income older adults, families, and the formerly homeless, throughout Brooklyn and Queens. With the country reeling from an economic crisis, countless members of our community in Brooklyn and Queens have turned to Catholic Charities for assistance. In response, we increased our efforts to address issues of poverty and promote justice in the communities we serve, thereby empowering families and individuals to achieve greater self-sufficiency.
What you'll do
- The Social Service Aide will assist the Program Manager with administrative duties related to client intake, orientation, and program enrollment. Responsibilities include data entry, maintaining client records, and responding to client inquiries.
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