About this role
For over 125 years, Catholic Charities Brooklyn and Queens have been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
Healthy Families provides participants with information and referrals to entitlement programs, education, employment assistance, access to legal assistance, housing, transportation, and mental/health services, including HIV/AIDS prevention and treatment. Staff arrange appointments for clients, conduct assessments, screen for benefits and entitlements, complete application forms, and assist with English/Spanish translations.
STATEMENT OF THE JOB:
Under the direction of the Program Director, the Case Manager I (Family Development Coach) renders professional intervention to clients in need of assistance through comprehensive support services (outreach, assessment, intake, application assistance, connection to services and resources to meet their goals and follow-up).
- Provide case management services, assessment and intake of participants to determine eligibility for services, including responding to telephone and walk-in inquires, conduct pre-screenings and provide brief and full services.
- Plan and implement workshops to provide information on various topics of concern to the participants as outlined in our contract
- Carry a caseload required to meet funding source targets.
- Work out of multiple sites as assigned; conduct outreach, make field visits regularly and consistently as per contract.
- Diligent effort to target, engage, and outreach routinely to publicize the availability of the program to make persons at risk aware of Healthy Families and other available services and programs.
- Advocacy and linkage services for participants when needed.
- Provide and/or assure that each case assigned receives regular communication to complete application.
- Establish and maintain case records including completing progress notes. Ensure all relevant case related information is inputted into case files and corresponding databases.
QUALIFICATIONS:
- AA degree in social services or related field with two years’ experience in a social service setting or in providing direct services to individuals or families or Bachelor’s degree with no experience required.
- Family Development Credential (FDC) must receive certification within 12 months of employment.
- Bilingual skills (Spanish) required
- 2 years’ experience in the NDA (Bushwick/Jamaica) providing access services and experience with diverse populations.
- Ability to work flexible hours, including weekends, evenings according to the needs of program operation.
- Able to conduct home/field visits and travel throughout the five boroughs as needed.
- Ability to utilize public transportation, climb stairs, walk.
BENEFITS:
We offer competitive salary.
For more information on our organization, please visit our website at: www.ccbq.org EOE/AA.
Other facts
About Catholic Charities Brooklyn and Queens
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, older adults, and those struggling with mental illness. As one of the largest faith-based developers of affordable housing in the country, Catholic Charities provides more than 4,500 units of housing for low-income older adults, families, and the formerly homeless, throughout Brooklyn and Queens. With the country reeling from an economic crisis, countless members of our community in Brooklyn and Queens have turned to Catholic Charities for assistance. In response, we increased our efforts to address issues of poverty and promote justice in the communities we serve, thereby empowering families and individuals to achieve greater self-sufficiency.
What you'll do
- The Case Manager I provides professional intervention to clients through comprehensive support services, including outreach, assessment, and connection to resources. They are responsible for managing a caseload, conducting workshops, and ensuring regular communication with clients.
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