Customer Success Manager

<p>We are looking for a&nbsp;Customer Success Manager&nbsp;to join our Customer Success team in Oslo.&nbsp;</p><p></p><p class="p1">At CatalystOne, Customer Success is about&nbsp;<strong>true partnership 🤝</strong>. We work proactively with our customers to help them turn their HCM system into a strategic advantage and achieve long-term business goals. Our Customer Success team spans across&nbsp;Scandinavia, and together we secure strong customer relationships, high adoption, and lasting value.&nbsp;</p><p class="p1"></p><p class="p1">CatalystOne is in an exciting growth phase, and we are strengthening our Customer Success capabilities to support both our customers and our ambitions. If you enjoy building trusted relationships, working strategically with customers, and collaborating closely across teams,&nbsp;we’d&nbsp;love to hear from you.&nbsp;</p><p class="p1"></p><h3 class="p1"><strong>What you will do</strong>&nbsp;</h3><p class="p1">As a Customer Success Manager, you will own a portfolio of customers and be their main point of contact and trusted advisor.&nbsp;You will:&nbsp;</p><ul><li><p class="p1">Proactively manage a portfolio of customers, typically mid- to large-sized organisations (500–5,000 employees) across different industries&nbsp;</p></li><li><p class="p1">Build strong, long-term relationships with key stakeholders in HR, IT,&nbsp;and other relevant areas to achieve the desired business outcome&nbsp;</p></li><li><p class="p1">Co-create and execute customer plans focused on adoption, value realisation, and long-term outcomes&nbsp;</p></li><li><p class="p1">Conduct regular follow-ups and strategic meetings with customers&nbsp;</p></li><li><p class="p1">Assess customer health,&nbsp;identify&nbsp;risks, and proactively manage churn prevention&nbsp;</p></li><li><p class="p1">Identify&nbsp;and drive growth opportunities, including upsell and cross-sell of software and services&nbsp;</p></li><li><p class="p1">Engage and coordinate internal experts from Product, Support, Professional Services, and AMS to meet customer needs&nbsp;</p></li><li><p class="p1">Maintain high customer engagement and satisfaction, supporting customers in becoming long-term partners and ambassadors for CatalystOne&nbsp;</p></li></ul><p class="p1"></p><h3 class="p1"><strong>Requirements</strong>&nbsp;</h3><p class="p1">We believe you will succeed in this role if you have:&nbsp;</p><ul class="ul1"><li class="li1"><p>3–5 years of experience owning and developing a portfolio of customers&nbsp;</p></li><li class="li1"><p>Experience as a Customer Success Manager, Key Account Manager, or Account Executive – preferably within a SaaS or tech environment&nbsp;</p></li><li class="li1"><p>Strong commercial understanding and business acumen&nbsp;</p></li><li class="li1"><p>A structured, proactive, and results-oriented way of working&nbsp;</p></li><li class="li1"><p>Experience working with KPIs, targets, and forecasting&nbsp;</p></li><li class="li1"><p>Good negotiation skills and confidence in customer dialogues&nbsp;</p></li><li class="li1"><p>Strong communication&nbsp;and collaboration skills, both internally and externally&nbsp;</p></li><li class="li1"><p>Fluency in a Scandinavian language&nbsp;(hard requirement)&nbsp;and English&nbsp;</p></li></ul><p></p><h3>Benefits</h3><p>As well as your salary, you’ll receive:&nbsp;&nbsp;</p><ul><li><p><strong>Financial and Health Security:</strong> Benefit from a comprehensive pension and insurance package, plus private healthcare.&nbsp;&nbsp;</p></li><li><p><strong>Your Well-being, Your Way:</strong> Take advantage of our wellness contribution to stay on top of your health.&nbsp;</p></li><li><p><strong>Tech Tools for Efficiency:</strong> Get the job done with a choice of laptop (mac / PC), mobile phone &amp; subscription, and a home internet allowance..&nbsp;</p></li><li><p><strong>Easy Commuting:</strong> Offset your commute costs with our public transport allowance.</p></li><li><p><strong>Lunch Made Easy:</strong> Skip the hassle and grab a bite at our staff canteen.&nbsp;&nbsp;</p></li><li><p><strong>Flexible Work Setup:</strong> Hybrid for your life-work balance.</p></li></ul><h3></h3><p></p><p><em>CatalystOne does not accept unsolicited resumes from search firms/recruiters. CatalystOne will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to the specific open position(s). Search firms/recruiters submitting resumes to CatalystOne on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.</em></p><p style="text-align:center;"><strong><em><br>We would like to inform you that all candidates who receive a job offer will be subject to a background check. </em></strong><em><br></em></p>