Spa Attendant

OVERVIEW:

As a Spa Attendant at The Westin Nashville, you will engage in the care and keeping of Rhapsody Spa. You will take pride in maintaining the appearance of the spa lobby, locker areas and relaxation lounge by performing basic cleaning duties such as wiping down surfaces and folding towels. You will also actively participate in other areas of the Spa operation, such as maintaining the product availability in the spa guest areas, monitoring stock in treatment areas, and assisting your team as needed.

THE POSSIBILITIES:

Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.

Some reasons people really like working here: 

• Parking: Full-Time associates – FREE
• Associate Meals – FREE
• Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.

ESSENTIAL FUNCTIONS:

• Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. 
• Answer questions about general property information and amenities.
• Escort guests to and from treatment rooms. 
• Check computer for updates and changes to schedule regularly throughout the day. 
• Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
• Anticipate and address guests’ service needs; thank guests with genuine appreciation. 
• Offer guests amenities such as water, juice, or heated neck pillows. 
• Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
• Secure supplies and equipment at the end of each shift. 
• Dispose of trash and dirty linens in the proper area. 
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. 
• Speak with others using clear and professional language. 
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. 

• Comply with quality assurance standards.
• Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Have access to reliable transportation and follow attendance policy
• Respond to any reasonable task assigned by Food and Beverage leadership.
• Assist in other areas as needed.
• Notify Loss Prevention/Security of any reports of theft.
• All other duties as assigned.

DEI and ESG:

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.

OTHER:
 
 Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
 
 Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.
 
 The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. 

FSLA:  Non - Exempt  

Reports To: Director, Spa