About this role
Description:
Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed
Requirements:
- Grade 12 or equivalent NQF 4 qualifications.
- 1 year sales experience in a hardware retail, wholesale or similar environment
- 1 year carpentry experience would be advantageous
- Ability to perform basic calculations accurately.
- Well developed problem solving and analytical skills
- Must be willing to work shifts, weekends, and Public Holidays.
- Must be able to work under pressure.
Key Performance Area
- Accurate processing of order request received from customers
- Accurate processing of sales made by customers
- Accurate receipt of payments received and related banking processes
- Provide reliable, prompt Customer Service.
- Advise Customers correctly on product.
- Assist Customer with any product queries.
- Assist with Customer complaints timely.
- Must be available in area of responsibility.
- Assist in other departments as and when required
- Product knowledge on all products and services offered
- Assist with packing stock away as per allocated bins.
- Ensure stock is merchandised immediately after being received.
- Ensure sales counters is kept free of stock and in a presentable manner.
- Safety (OHSA) compliance (e.g. use of safety gear, ensure Customer, and Employee safety) within area of responsibility.
- Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of Customers and Employees
- Be aware of suspicious behaviours or people and report any suspicions to Management.
- No product to be loaded for a customer without proof of purchase or required documentation
Values:
Integrity
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- Complying with generally accepted standards in activities related to the position.
- keeps promises.
- creates realistic expectations.
- is sincere.
- handles sensitive information carefully.
- shows awareness of values, indicates when boundaries are crossed.
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
- Complying with generally accepted standards in activities related to the position.
Other facts
About Cashbuild Limited
Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 255 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, Swaziland, and Malawi. Cashbuild which employs 4 738 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementioned countries. Cashbuild is the first choice retailer in its chosen field in all the regions in which it operates. It achieves this by carrying a focused in-depth quality product range at the most competitive prices, to meet the needs of the local market for homebuilders, home improvers, contractors, farmers, traders and any persons wanting to purchase our quality building materials for cash.
Cashbuild shares have been listed on the JSE Securities Exchange since 1986.
What you'll do
- Assist customers with product inquiries and purchases while processing sales transactions accurately. Maintain a clean and organized sales counter and showroom, and monitor inventory levels.
Ready to join Cashbuild Limited?
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