About the Opportunity:

Reporting to the Director, Clinical Services. The Inpatient Manager provides day-to-day operational and clinical leadership for Casey House’s interdisciplinary inpatient team, which delivers comprehensive, wrap-around care to clients living with or at risk of HIV. Reporting to the Director of Clinical Services, the role is accountable for team performance, client flow, quality of care, and staff development.

The manager is responsible for ensuring inpatient services are delivered in accordance with best practices, regulatory standards, and organizational strategy. This includes managing staff scheduling, supervising service delivery, overseeing risk and incident response, and implementing quality improvement initiatives. The manager works in collaboration with the interdisciplinary team to foster excellence in trauma-informed, harm reduction, and anti-oppressive care, while also ensuring alignment with broader organizational goals.

More specifically, your responsibilities in this role will entail, but are not restricted to:

Clinical Leadership & Coordination

• Provide leadership and clinical oversight for the inpatient unit, ensuring safe, effective, and compassionate care.
• manage client intake and flow, respond to safety incidents. 
• Directly supervise inpatient staff, including responsibility for performance management, coaching, and accountability to organizational and regulatory standards.
• Support coordination and optimization of client care, ensuring alignment with trauma-informed, harm reduction, and anti-oppressive principles.
• Co-develop, implement, and evaluate clinical protocols, policies, and best practice guidelines.
• Hire and assist with onboarding for new hires.
• Provide ongoing feedback and continuous learning for inpatient team members to support development and performance. 
• Analyze and report service trends and lead team-level quality improvements.

Client & Staff Support

• Alongside the director and clinical educator act as a senior clinician and resource to support staff in managing complex client needs.
• Lead incident reviews and follow-up processes, including root cause analysis, staff debriefing, and mitigation plans.
• Manage client and family complaints and conflict resolution.
• Participate in case conferences, care planning meetings, and interdisciplinary rounds.
• Demonstrated knowledge of collective agreements, labor relations, and unionized work environments

Leadership & Risk Management 

• Collaborate with the director on critical incidents, including documentation and communication with executive leadership.
• Lead interdisciplinary huddles and debriefs following safety-related incidents or operational disruptions.
• Collaborate on continuous quality improvement initiatives, including audits, case reviews, and program evaluations, in collaboration with the director.
• Identify opportunities for service enhancement and support the implementation of evidence-based interventions.
• Support the onboarding, orientation, mentorship, and professional development of new and existing staff.
• Work with interdisciplinary team members to review and address client concerns and service gaps.

Operational & Administrative Duties 

• Maintain staff scheduling, workflow optimization, client intake, and workload planning.
• Serve as an integral member of the team, contributing to the reimagining of client care.
• Engage in continuous improvement efforts, ensuring that care evolves to meet clients' changing needs and healthcare trends. 
• Support program planning, evaluation, and reporting in collaboration with leadership.
• Contribute to developing policies and procedures that enhance client outcomes and staff effectiveness.
• Serve as a liaison between frontline staff, leadership, and external community partners to ensure seamless service delivery.
• On call obligations: on-call expectations for this position will be shared among the clinical leadership team within the building. Specifically, each leader would be on call for approximately one week every six to seven weeks, and additional compensation is provided during these period(s). 

About You:

Education and Experience

• Current Registration and in good standing with the College of Nurses
• Bachelor's Degree in Nursing (BScN) required; Master’s Degree in Nursing or related field preferred.
• Minimum of five (5) years of experience in a community, mental health setting, or acute care , including two (2) years in a leadership or mentorship role.
• Demonstrated skills in de-escalation and crisis intervention in high-acuity or community-based settings.
• Experience in harm reduction, HIV care, mental health, addictions, and community health is an asset.
• Familiarity with trauma-informed, anti-oppressive, and equity-based care models.
• Experience working with clients who use substances, people experiencing homelessness, and those with complex mental health needs.
• Experience working with populations living with or at risk of HIV, along with an understanding of the social determinants of health that affect these communities, such as homelessness, food insecurity, and unemployment.  
• Experience working with diverse and historically marginalized populations, including racialized, Indigenous, or 2SLGBTQIA+ communities
• Excellent communication, advocacy and interpersonal skills
• Ability to work independently and prioritize tasks. 

Technical Skills

• Strong leadership and problem-solving abilities in a fast-paced healthcare setting with a commitment to improving client care and fostering a supportive work environment
• Ability to analyze service delivery trends, recommend improvements and implement changes.
• Competence in electronic health records, clinical documentation, and data analysis.
• Knowledge of best practices in harm reduction, withdrawal management, and crisis intervention.
• Strong knowledge of clinical best practices, client safety, and quality improvement methodologies. 
• Familiarity with EPIC EMR is an asset.

Additional Skills and Competencies

• Strong leadership and problem-solving abilities in a fast-paced clinical practice setting.
• De-escalation and crisis intervention skills
• Ability to analyze service delivery trends, recommend improvements, implement changes, and evaluate effectiveness.
• Competence in electronic health records, clinical documentation, and data analysis.
• Excellent attendance and punctuality are essential

About the Benefits:

• Salary range - $115,000 - 125,000 annually
• Extended health and dental coverage
• Participation in Healthcare of Ontario Pension Plan (HOOPP)
• Competitive personal entitlement plan
• Access to annual employee professional development fund
• Free on-site indoor parking 6PM to 8AM Monday to Friday, and 24 hours on Saturday/Sunday
• Access to 24/7 Employee Assistance Program