Manager, Loan Processing, Retail Center

Come join our amazing team and work from home!

Our Manager, Loan Processing is responsible for overseeing the assigned Loan Processing function to ensure all Loan Processors provide quality loan processing and ensure adherence to underwriting standards and completeness of all submissions. Ensure loans are actively processed in accordance with the established workflows and turn times. Identifies process improvements and course corrects if needed to meet timelines. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $80,000 - $95,000 annually. 

What you'll do:

• Carry out management responsibilities in accordance with the organization’s policies and applicable 
  laws, including hiring and training employees; planning, assigning and directing work; monitoring 
  performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Monitor staffing and workflow to ensure proper staffing levels to meet production needs.
• Hire and train new processing staff, and supervisors as applicable.
• Mentor, motivate, and assist team members to meet and exceed processing turn times.
• Monitor processing pipeline for activity, status and accuracy.
• Train and update processing staff on all operational procedures and investor guidelines and 
  procedures.
• Instruct and enforce team members’ adherence to all state and federal regulations, mortgage 
  lending and underwriting guidelines, and RESPA requirements.
• Resolve, escalate, or remedy customer service issues in a professional manner.
• Monitor pipeline and ensure all required activities are being performed by Borrower, Realtor, Closing 
  Agent, and Appraisal Management Company to ensure timely loan closings.
• Follow up with processing and team management regarding inactive loans and data integrity.
• Monitor processing workflows to identify and implement enhancements or changes as needed.
• Assist the Processors and Sales Managers in resolving complex processing situations involving 
  investor guidelines, processing systems and internal procedures.

What you'll need:

• Strong knowledge of all state and federal regulations, mortgage lending and underwriting 
  guidelines, and RESPA requirements.
• Strong knowledge of the mortgage industry, loan products and programs (FHA, FNMA, FHLMC, 
  Jumbo, VA, USDA, etc.), 
• Strong customer service skills.
• Ability to maintain highly confidential information in accordance with Company’s privacy policy 
  concerning borrower confidential information.
• High level of organizational skills and ability to work on several tasks simultaneously
• Ability to understand complex problems and to collaborate and explore alternative solutions

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer 

California Private Notice