Summary
Location
New Bern
Type
full-time
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About this role
Job Summary: Serves as first level support in the IS department. Triages and handles calls, incidents, and requests of staff, physicians, and vendors. Records information, resolves, or escalates to appropriate personnel and provides status updates to users. Delivers operational support of daily operations for the IS department.
About CarolinaEast Health System
CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.
Minimum Requirements:
- Associate’s degree in Information Systems or related discipline.
- Work experience of no less than five years may be considered equivalent.
- Three years of experience working with computer equipment.
- Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.
Other facts
About CarolinaEast
CarolinaEast Medical Center, located in picturesque New Bern, North Carolina, is at the heart of the CarolinaEast Health System. This 350 bed, full service facility houses a full complement of inpatient and outpatient services. In addition to comfortable medical/surgical areas, the medical center has dedicated units for heart care, critical care, intensive care, women's care, pediatric care, orthopedic care, surgical care and cancer care.
Since beginning our service to the region in 1963, CarolinaEast Health System has kept pace with the expanding health care needs of our rapidly growing community. Leading edge health care practices have driven our successes over the years. Our visionary medical staff, currently comprised of over 230 board certified physicians keenly in tune with the medical needs of our region, have been a strong force behind our successfully meeting those needs. Our doctors, partnered with our staff of more than 2,000 caring medical professional and support personnel, means our patients will have a team that will work together with the patients good health at the center of their mission. From diagnosis, through treatment, rehabilitation and on to recovery you can trust that CarolinaEast will provide...
Care As Special As You Are.
What you'll do
- Serves as first level support in the IS department, triaging and handling calls, incidents, and requests. Records information, resolves issues, or escalates to appropriate personnel while providing status updates to users.
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