About this role
The Food Supervisor is responsible maintaining a sanitary and efficient operation of all food service outlets at one or more Carnival Corporation owned and operated global destinations. This position will ensure that each outlet adheres to proper food preparation and portion control to ensure guest service satisfaction is achieved at the highest levels.
ESSENTIAL DUTIES & RESPONSIBLITES:
1. Operations & Team Management
- Oversee day-to-day operations of all food service outlets, including pre- and post-service activities.
- Manage vendor scheduling, staff training, and team support.
- Monitor service areas and customer engagement.
- Maintain inventory levels and address customer requests or concerns, escalating as needed.
2. Compliance & Quality Control
- Enforce company policies, safety procedures, dress code, and service standards.
- Ensure all customer and employee interactions meet organizational expectations.
- Follow all applicable safety, environmental, and operational policies.
- Oversee food preparation and service areas for quality, efficiency, and safety.
3. Reporting & Maintenance
- Complete operational logs and report issues to management.
- Maintain food quality standards and assist with inspections.
- Manage vendor performance and contract timelines.
- Escalate customer issues promptly when necessary.
4. Other Duties
- Support management with additional tasks and responsibilities as assigned.
SKILLS SPECIFICS:
- Guest Facing Experience
- Must have strong customer service skills.
- Ability to multi-task and think critically.
EDUCATION & QUALIFICATIONS:
- High School Diploma in Hospitality, Tourism or equivalent experience is required; or a related field is a plus
- Food handler’s certification.
- Minimum 2 years’ experience working in food, beverage or concession environment in a Hotel or related industry
- Customer service experience gained in a similar role is required
- Previous work experience preferred.
LANGUAGE REQUIREMENTS:
- Fluency in conversational English
PHYSICAL REQUIREMENTS:
- Must be physically fit.
- Ability to work in an outdoor environment.
- May need to stand for long periods of time.
OTHER REQUIREMENTS:
- Problem-solving and decision-making abilities
- Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
- May be requested to work a shift schedule while at any of the destinations.
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About Us
Carnival Corporation & plc is the largest global cruise company and among the largest leisure travel companies in the world. Our eight leading cruise brands are Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises and Cunard in the United Kingdom; AIDA Cruises in Germany; and Costa Cruises in Southern Europe.
Our portfolio of exclusive Caribbean destinations includes:
• Celebration Key – The Bahamas
• RelaxAway, Half Moon Cay – The Bahamas
• Princess Cays – The Bahamas
• Isla Tropical – Honduras
• Amber Cove – Dominican Republic
• Grand Turk – Turks & Caicos
• Puerta Maya - Mexico
Other facts
About Carnival Corporation
Carnival Corporation & plc (NYSE: CCL; NYSE: CUK) is the largest global cruise company, and among the largest leisure travel companies, with a portfolio of world-class cruise lines and a fleet of over 90 ships. Together its cruise lines – including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises, Princess Cruises, and Seabourn – visit more than 800 ports around the world and account for nearly 40% of the overall cruise market globally.
In 2024, the company’s talented workforce of over 160,000 team members from 150 countries delivered unforgettable happiness to approximately 13.5 million guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean sailed, place visited, and life touched.
Carnival Corporation owns and operates eight destinations globally, designed exclusively for guests of the company’s cruise lines, as well as Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. The company is dual-listed and traded on the London and New York stock exchanges and is included in both the S&P 500 index in the US and the FTSE 250 index in the UK.
What you'll do
- The Food & Beverage Supervisor oversees the daily operations of food service outlets, ensuring adherence to food preparation standards and customer satisfaction. They also manage vendor scheduling, staff training, and compliance with safety and quality control measures.
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