The Cabana Services Manager is responsible for overseeing the daily operations of all cabana services and amenities at a resort, beach club, or recreational facility at one or more Carnival Corporation owned and operated global destination. This role ensures that all cabana offerings are managed efficiently and delivered at the highest level of service, providing guests with a seamless and exceptional experience. The Cabana Services Manager supervises cabana staff, coordinates scheduling, monitors service quality, and maintains cabana facilities to ensure cleanliness, safety, and operational readiness. Additionally, this role involves liaising with other departments, handling guest inquiries and special requests, enforcing health and safety protocols, and implementing operational standards to enhance the overall guest experience. The manager is also accountable for training, mentoring, and developing cabana team members to maintain consistent service excellence.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

1. Operation & Team Management 

• Maintain scheduling of all cabana attendants.
• Assist with daily inventory processes and manage stock levels.
• Conduct daily inspections of cabana facilities.
• Monitor guest engagement and beach/cabana activities.
• Address guest requests, inquiries, and complaints, providing appropriate solutions.
• Manage communication with cabana team members.
• Oversee performance management, coaching, and training of cabana staff.

2. Compliance & Quality Control

• Uphold environmental, safety, and company policies at all times.
• Promote a safe work environment and ensure adherence to safety competencies.
• Maintain company standards regarding dress, appearance, and hospitality.
• Extend professional greetings to all guests and crew consistently.
• Apply hospitality standards in all guest and crew areas.
• Monitor cabana operations to ensure quality, efficiency, and safety.

3. Reporting & Maintenance 

• Complete work logs and report operational issues to the Guest Experience Manager.
• Manage maintenance and proper functioning of all cabana equipment.
• Report damages or malfunctioning equipment, especially safety-related issues, and follow up as necessary.
• Document guest challenges and operational concerns for management review.

4. Administrative & Support Tasks 

• Assist the Guest Experience Manager with tasks, special projects, or operational coordination as requested.
• Perform other duties assigned by management to support smooth cabana operations

SKILLS SPECIFICS:

• Proven guest-facing experience with strong customer service skills.
• Previous supervisory or leadership experience is desirable.
• Knowledge of health, safety, and sanitation regulations relevant to outdoor hospitality environments.
• Basic understanding of chemicals and proper mixtures for maintaining cabana and recreational areas.
• Demonstrates professionalism, attention to detail, and a proactive approach to problem-solving.
• Ability to mentor, train, and develop cabana staff to ensure high-quality service standards.

EDUCATION & QUALIFICATIONS: 

• High School Diploma or GED or Associate's degree in or equivalent experience in Hospitality, Tourism or related field is a plus
• Minimum of 2 years’ experience in a beach club, resort, or hospitality environment, preferably with exposure to cabana, poolside, or recreational service operations.

LANGUAGE REQUIREMENTS: 

• Excellent written and verbal communication and interpersonal skills.
• Excellent written and verbal communication skills for interacting with guests, staff, and management.

PHYSICAL REQUIREMENTS: 

• Physically fit and able to work in outdoor environments for extended periods.
• Capable of lifting, standing, and walking for long periods, often in varying weather conditions.
• May need to stand for long periods of time.

OTHER REQUIREMENTS: 

• Proficient in Microsoft Office suite and other relevant computer applications for reporting, scheduling, and operational management.
• Strong organizational, multitasking, and critical thinking abilities to manage daily operations effectively.
• Flexible to work varied shifts, including weekends, holidays, and evenings, based on operational needs.
• May be requested to work a shift schedule while at any of the destinations.

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About Us

Carnival Corporation & plc is the largest global cruise company and among the largest leisure travel companies in the world. Our eight leading cruise brands are Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises and Cunard in the United Kingdom; AIDA Cruises in Germany; and Costa Cruises in Southern Europe.  

 Our portfolio of exclusive Caribbean destinations includes:

• Celebration Key – The Bahamas

• RelaxAway, Half Moon Cay – The Bahamas

• Princess Cays – The Bahamas

• Isla Tropical – Honduras

• Amber Cove – Dominican Republic

• Grand Turk – Turks & Caicos

• Puerta Maya - Mexico