Salesforce Administrator & Quality Assurance Specialist

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary
The Salesforce Administrator & Quality Assurance (QA) Specialist is a hybrid role responsible for managing, optimizing, and supporting the organization’s Salesforce platform while ensuring the quality, reliability, and performance of CRM-related processes, integrations, and enhancements. This role combines hands-on system administration with structured QA testing to drive operational excellence, data integrity, and continuous improvement across commercial, operational, and cross-functional teams.
This role bridges advanced analytics, field sales operations, and marketing strategy—working cross-functionally to integrate AI capabilities that deliver measurable commercial impact.

Job Responsibilities
Salesforce Administration

• Configure, maintain, and enhance Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automations (Flows).
• Manage user accounts, profiles, roles, permission sets, and security controls.
• Maintain data integrity through routine audits, data cleansing, and deduplication.
• Monitor system performance, troubleshoot issues, and ensure Salesforce best practices are followed.
• Build and maintain custom reports, dashboards, and analytics to support business needs.
• Support integrations between Salesforce and other business systems (e.g., marketing automation, ERP, customer service tools).
• Document system configurations, processes, and SOPs to support scalability and governance.
• Act as the main point of contact for Salesforce-related inquiries, tickets, and enhancement requests.

Quality Assurance

• Develop and execute test plans, test cases, regression test scripts, and UAT processes for Salesforce changes, releases, and integrations.
• Identify defects, inconsistencies, and usability issues; log and track them through resolution.
• Validate data migrations, bulk updates, and workflow automation with accuracy and completeness.
• Partner with product owners, business stakeholders, and developers to refine requirements and ensure changes meet business needs.
• Participate in sprint ceremonies and release planning for ongoing CRM development cycles.
• Ensure all enhancements adhere to compliance, documentation, and change-management standards.
• Continuously evaluate and improve QA processes, testing coverage, tools, and documentation.

Required Qualifications

• 2+ years of experience as a Salesforce Administrator or similar role.
• Salesforce Administrator (ADM-201) certification strongly preferred.
• Experience with Salesforce Lightning, Flows, and declarative automation tools.
• Strong understanding of CRM workflows, sales processes, and lead/opportunity management.
• Hands-on QA experience including test planning, functional testing, regression testing, and UAT coordination.
• Proficiency with data management tools (Data Loader, Data Import Wizard).
• Ability to translate business requirements into scalable technical solutions.
• Excellent attention to detail, critical thinking, and problem-solving skills.
• Strong communication skills and ability to work cross-functionally.

Preferred Qualifications

• Experience with Salesforce Service Cloud, Health Cloud, Experience Cloud, or custom applications.
• Knowledge of testing tools such as Jira, TestRail, or similar QA platforms.
• Familiarity with APIs, integrations, and middleware tools (e.g., MuleSoft, Boomi, Zapier).
• Experience working in Agile/Scrum environments.
• Basic understanding of SOQL, HTML, or Apex (not required but a plus).

Physical Demands

• Must possess ability to sit and/or stand for long periods of time.
• Employee may be required to lift routine office supplies and use standard office equipment.

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

• This position requires periodic travel and some evenings, weekends and/or Holidays.
• At times may be required to work weekends/holidays.

Conditions of Employment:  Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.