Sr. Application Developer, ITSM
full-time•Bangalore East
About this role
Job Purpose and Impact
- The Senior Professional, Application Development job builds, maintains, integrates and implements software applications within the organization and responsible for overseeing and ensuring the effective delivery of IT Service Management processes, with a primary focus on Incident Management, Problem Management, and Change Management. This role acts as the bridge between IT operations, business stakeholders, and service delivery teams to maintain service stability, minimize disruptions, and drive continuous improvement.
Key Accountabilities
- APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
- APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases.
- USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
- APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.
- STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
- INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
- VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.
Qualifications
- Minimum requirement of 12 years of relevant work experience. Typically reflects 10 years or more of relevant experience.
- Lead major incident response, coordinate with technical teams for quick service restoration, and manage escalations and communication.
- Analyze recurring issues, drive root cause elimination, and maintain a knowledge base with corrective actions.
Oversee the change process, chair CAB meetings, and ensure proper testing, documentation, and approvals before implementation
Other facts
Tech stack
Application Configuration Management,Application Development,Deployment,Programming,Testing,User Communication,Application Support,Stakeholder Management,Incident Management,Request Management,Vendor Management,Root Cause Elimination,CAB Meetings,IT Service Management
About cargill
Cargill is a family company committed to nourishing the world in a safe, responsible and sustainable way. With over 158 years of experience, we sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. Whether it’s making alternative proteins for food manufacturers or helping farmers raise healthier animals with AI, we put as much care into how things are sourced as what we provide. We put people first. We do the right thing—today and for generations to come.
Team size: 10,001+ employees
Website: https://www.cargill.com
LinkedIn: Visit
Industry: Food and Beverage Manufacturing
What you'll do
- This role is responsible for building, maintaining, integrating, and implementing software applications, with a primary focus on overseeing IT Service Management processes like Incident, Problem, and Change Management to ensure service stability. Key duties include complex application configuration, advanced programming, testing, deployment, and leading incident response and change control processes.
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Frequently Asked Questions
What does a Sr. Application Developer, ITSM do at cargill?
As a Sr. Application Developer, ITSM at cargill, you will: this role is responsible for building, maintaining, integrating, and implementing software applications, with a primary focus on overseeing IT Service Management processes like Incident, Problem, and Change Management to ensure service stability. Key duties include complex application configuration, advanced programming, testing, deployment, and leading incident response and change control processes..
Why join cargill as a Sr. Application Developer, ITSM?
cargill is a leading Food and Beverage Manufacturing company.
Is the Sr. Application Developer, ITSM position at cargill remote?
The Sr. Application Developer, ITSM position at cargill is based in Bangalore East, Karnataka, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sr. Application Developer, ITSM position at cargill?
You can apply for the Sr. Application Developer, ITSM position at cargill directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about cargill on their website.