Job Summary:

The Manager, Customer Care is responsible to guide Team Leads and staff relative to daily operational issues.

Essential Functions:

• Ensure quantitative and qualitative objectives are used to meet performance objectives
• Manage staffing and scheduling functions
• Compile reports and departmental communications
• Participate in strategic planning and recommendation of action plans
• Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
• Lead/participate in strategic department/company projects
• Recommend process improvements
• Maintain positive relationship with internal and external customers
• Perform any other job duties as requested

Education and Experience:

• Bachelor Degree in business related field or equivalent years of experience required
• Minimum of three (3) years of previous management/leadership experience preferred
• Previous experience in an HMO environment or related industry preferred

Competencies, Knowledge and Skills:

• Proficient in Microsoft Word, Excel, and PowerPoint
• Knowledge of Medicaid
• Familiarity of healthcare field
• Strong management skills
• Strong collaboration and conflict resolution skill sets
• Proven leadership with the ability to build relationships, collaborate and influence at all levels
• Ability to work in a fast-past environment
• Attention to detail
• Ability to develop, prioritize and accomplish goals/time management
• Strong decision making and problem solving skills
• Exceptional written and verbal communication skills
• Ability to work independently and within a team environment
• Effective active listening and critical thinking skills
• Display a customer service, member-focused orientation

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.