Customer Service Representative
full-time•Nairobi
About this role
To understand and resolve customers’ queries on product, service and accounts problems in a courteous and professional way to ensure customers' satisfaction. To Order and monitor the stocks for the Service centers, Regional Branches and Agencies
To carry out Stock taking and report on the same to the Branch Service Centre Supervisor.
The incumbent should have demonstrated the following competencies:
To carry out Stock taking and report on the same to the Branch Service Centre Supervisor.
Requirements
- Minimum first degree in social sciences and/or a business related field
- 1 to 2 years’ experience in a Call-Centre or frontline service experience
The incumbent should have demonstrated the following competencies:
- General conversational ability and call control
- Ability to remain calm under pressure
- Ability to communicate clearly and confidently
- Ability to follow an enquiry through from the initial call to any follow – up correspondence
- Attention to detail
- Grammar and spelling
- Technology orientedThe incumbent is required to have the following functional competencies:
- Ability to convey information orally to individuals or groups to ensure that they understand the message.
- Ability to listen and respond appropriately to information from others.
- Ability to develop and maintain strong relationships with clients (those who buy goods and services, and
for whom formal professional services are rendered) or customers (those who consume goods and services) by listening to the client/customer and understanding and responding to identified needs.
- Ability to actively participate as a member of a team to move toward the completion of goals.
- Ability to follow instructions through a standard work process.
- Ability to perform routine tasks
- Ability to check work for accuracy before completion of tasks.
What you'll do
- The Customer Service Representative is responsible for understanding and resolving customer queries regarding products, services, and accounts. They will also manage stock orders and monitor inventory for service centers and branches.
About Career Directions Limited (CDL)
CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.
Our Mission
To support and contribute to our partners success while improving the lives' of the community.
Our Vision
To be a partner of choice in providing quality manpower outsourcing solutions.
Our Core Values
1.Professionalism: Conducting our business in the most professional way
2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.
3.Passion: To be passionate in all we do.
4.Integrity: To act with honesty and integrity without compromising the truth.
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Frequently Asked Questions
What does a Customer Service Representative do at Career Directions Limited (CDL)?
As a Customer Service Representative at Career Directions Limited (CDL), you will: the Customer Service Representative is responsible for understanding and resolving customer queries regarding products, services, and accounts. They will also manage stock orders and monitor inventory for service centers and branches..
Is the Customer Service Representative position at Career Directions Limited (CDL) remote?
The Customer Service Representative position at Career Directions Limited (CDL) is based in Nairobi, Kenya. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Career Directions Limited (CDL)?
You can apply for the Customer Service Representative position at Career Directions Limited (CDL)directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.